Care Coordination Operations Support Specialist

Primary City/State: Sun City, Arizona Department Name: Case Mgmt-Hosp Work Shift: Day Job Category: Clinical Care You have a place in the health care industry. If you’re looking to leverage your abilities to make a real difference - and real change in the health care industry - you belong at Banner Health. Are you a dynamic Care Coordination expert who thrives in a fast-paced, high-autonomy environment and has a passion for empowering frontline teams through education and innovation? This is your opportunity to make a system-wide impact across Banner Health’s acute care facilities throughout the greater Phoenix area - West Valley! In this exciting role, you will serve as a trusted subject matter expert, educator, and change champion, supporting facility and system leadership by onboarding new hires, delivering one-on-one and large-group training, diving deep into data auditing and reporting, and problem-solving alongside frontline staff, associate directors, and directors. No two days look the same - you will manage a dynamic schedule with varying deadlines, cross-cover multiple hospitals, and engage with a wide range of internal and external stakeholders, all while operating within a matrixed leadership structure with a remote direct leader. The ideal candidate is a self-starter with exceptional time management skills, a calm and solution-focused presence in the face of change, and the ability to not only master new processes quickly but turn around and teach them in a way that inspires confidence and unity across the care coordination team. If you bring strong presentation skills, a collaborative spirit, a positive attitude, and a genuine commitment to elevating the care coordination experience - this role was built for you!

SCHEDULE:

Full Time / 40 Hours per week Monday - Friday 8:00am - 4:30

LOCATION:

Field Work: Banner Thunderbird, Banner Estrella, Banner Boswell, and Banner Del Webb Hybrid Work Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona’s Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management. We’ve earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission’s Advanced Certification as a Primary Stroke Center.

POSITION SUMMARY

This position is responsible for supporting Care Coordination leadership in the planning, development and supporting the on-boarding and orientation of newly hired Care Coordination employees, auditing and analysis for defined KPIs, gathering and analyzing data metrics as requested, development and/or execution of effective internal communications. This role performs under the guidance and direction of the Executive Director or facility Director and serves as a liaison between all disciplines by effectively communicating, educating and problem solving. This position proactively supports the quality and continuity of services throughout the healthcare systems and assists in resolution of systems issues and enforces facility/department policy/procedures and standards. This position coordinates oversight of quality, risk management, safety and transition of care standards and is a role model and resource person. Collaborates with Clinical Education to coordinate and support the on-boarding and precepting of newly hired employees.

CORE FUNCTIONS

Performs standard assignments within own job functions. Expanding knowledge of fundamental theories, practices, procedures, and concepts within the job’s function. Identifies and solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using established procedures. Analyzes developments in the field for others. Responds to non-standard requests from internal and/or external customers; investigates with assistance from others, as needed. Interacts primarily with department peers, supervisor, internal customers, patients and physicians. Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.

MINIMUM QUALIFICATIONS

Requires a level of business and clinical knowledge as normally obtained through the completion of a Bachelor’s Degree in business administration, health services administration or related field. Requires two years of experience in an acute or post-acute care setting. Knowledge of healthcare management as typically obtained through two years of progressive experience in healthcare operations. Knowledge of the requirements of the various regulatory and accrediting agencies as applicable. Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes. Must have the ability to practice skills according to department and professional standards and quality requirements. BLS required. BLS not required in post-acute setting.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

DATE APPROVED 03/30/2025

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