Automotive Service Advisor: Customer Experience Lead

Our Goal at Fort Collins Auto is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER:

Pay based on experience Medical & Dental Insurance Paid Vacation Closed Sundays Great Work Environment Wonderful Culture

RESPONSIBILITIES:

Make sure the work specified on the repair order is completed with efficiency, accuracy and in accordance with dealership policies Explain to Technician what Customer has described so that the Technician can Diagnose, maintain, and repair vehicle automotive systems efficiently. Communicate with Customers about what the Technicians may have found and if any additional service is needed. Explain online multi-point inspection report Make sure repairs under warranty are completed to manufacturer specifications

REQUIREMENTS:

Are a fast learner Have excellent written and verbal communication skills Have excellent customer service skills Are a team player Are computer literate Have a valid driver’s license

RESPONSIBILITIES:

Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers

REQUIREMENTS:

Proven record of achieving exceptional Customer Satisfaction Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must Above average energy level A desire for a long term career with a growing organization Personal and professional integrity ADP computer experience a plus Laramie Range Ford is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. #J-18808-Ljbffr Valley Nissan