Collections Specialist

Job Description

Job Description

We are looking for a detail-focused Collections Specialist to support accounts receivable efforts for an organization in Savannah, Georgia. This contract opportunity is ideal for someone who can manage both commercial and consumer collections while maintaining a customer-focused approach. The person in this role will help reduce outstanding balances, communicate effectively with clients, and support consistent collection practices across billing and credit-related activities.

Responsibilities:
• Contact customers regarding past-due balances and follow up through phone, email, and written communication to secure timely payment.
• Manage collection activity across both commercial and consumer accounts while maintaining accurate records of all interactions and account updates.
• Review aging reports and prioritize delinquent accounts to help improve cash flow and reduce outstanding receivables.
• Work closely with billing and credit teams to research account issues, resolve discrepancies, and support payment resolution.
• Negotiate payment arrangements when appropriate and monitor adherence to agreed repayment terms.
• Document collection efforts, dispute details, and account status changes in internal systems to ensure complete and up-to-date records.
• Escalate high-risk or unresolved accounts according to established procedures and recommend next steps for recovery.
• Support process consistency by following collection policies and assisting with reporting related to account performance and delinquency trends.• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collections practices, including account follow-up and payment resolution.
• Ability to communicate professionally with customers while managing sensitive financial conversations.
• Strong organizational skills with the ability to track multiple accounts and maintain detailed documentation.
• Familiarity with billing collection processes and account reconciliation activities.
• Proficiency with office software and account management systems used to record collection activity.
• Ability to analyze account status, identify issues, and take appropriate action to support timely recovery.