Customer Service Representative
ACME Plumbing Co
Residential & Commercial Plumbing Industry
Reports to General Manager
This role will be working 100% in our Durham, NC office Monday through Friday 7:30a - 4p.
Acme Plumbing is a family-founded residential & commercial plumbing company that has served the Raleigh, Durham, and Chapel Hill "Triangle" area since 1947. The company has built a multi-generational legacy of integrity, craftsmanship, and community trust.
We specialise in a comprehensive range of plumbing solutions, including residential service and repair, maintenance, installation, commercial installations, and full-scale renovations. Known for our "Deep Roots, Modern Approach" philosophy, we combine decades of technical expertise with a commitment to modern technology and professional service excellence.
Customer Service Representative Role: We are looking for a new teammate to support our Customer Service Department to take exceptional care of our customers. You will be the first voice homeowners hear, and will ensure each caller feels taken care of.
What you’ll do
- Answer inbound calls, text, and web requests
- Turn calls into booked service calls, utilizing ServiceTitan, by asking the right questions and setting expectations
- Manage the schedule with the Dispatcher to ensure our Technicians are productive
- Make outbound calls; appointment confirmations, follow-up's, unsold estimates & maintenance reminders
- Promote & enroll customers into our Maintenance Membership Program
- Maintain accurate customer accounts in ServiceTitan, including all job notes & call outcomes
- Handle billing questions & customer concerns in a calm and professional manner, and elevate to leadership when necessary
What you’ll need
- 1+ year(s) of call center, or high-volume phone customer service experience
- Hands on ServiceTitan experience (booking, scheduling, customer records)
- Clear & friendly phone etiquette, and professional written communication
- Comfort multi-tasking between phone calls, text, the schedule, and emails daily
- Reliable attendance - your shift will begin at 7:30am
- Proactive with identifying and resolving needs, self starter
- Experience with Microsoft 365 (Outlook, Excel, Teams)
- Motivated to grow internally into a Lead Customer Service Representative, or Customer Service Manager
What's nice to have
- Plumbing, HVAC, electrical, or home service company experience
- Membership Sales, or Service Agreement Sales experience
What you’ll gain
- Be a part of a team that is expanding quickly, with a passion for high quality service and family friendly culture.
- On the job training
- Health insurance - medical, dental, vision
- Retirement benefits - 401k matching
- Personal Time Off - eligible for PTO after 1 year of service (can request unpaid time off before 1 year anniversary)
- Discretionary annual bonus based on company performance, business unit performance, and individual performance
- Ability to grow internally with a rapidly expanding team into a Lead Customer Service Representative, Customer Service Manager, or Call Center Manager
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Durham, NC vacancy
- ...to work part-time around classes in a role that can improve presentation skills, time management skills, and networking. Sales representatives present Cutco cutlery through preset virtual or in-person appointments. Previous sales experience or knowledge is not required...SuggestedWeekly payExtra incomeTemporary workPart timeWork from homeFlexible hours
Vector Marketing
Durham, NC4 days ago - ...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...SuggestedWeekly payFull timeLocal areaRemote workWork from home
Zuzick & Associates
Durham, NC4 days ago $42k
Job Description Recognized four years in a row as a Best Place to Work in the Triangle (Triangle Business Journal), #2 Ranked Sales Organization (RepVue, 2024), nationally ranked on Glassdoor as a top medium-sized company, and awarded Partner of the Year (2025...SuggestedRemote jobPermanent employmentFull timeWork at officeLocal areaREVGEN
Durham, NC16 days ago- ...Job Summary The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless...SuggestedLocal area
Kimbrell’s Home Furnishings (Furniture Distributors, Inc.)
Durham, NC2 days ago $15 - $21 per hour
...Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have... ...:The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and...SuggestedHourly payDaily paidFull timeTemporary workWork at officeThe Boyd Group
Durham, NC15 hours ago- ...Customer Service RepresentativeJob OverviewThe Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & ResponsibilitiesPerform janitorial dutiesPerform all duties listed on the daily scheduleOperate motorized...Monday to FridayShift work
SBM Management Services
Durham, NC5 days ago - ...Freudenberg: We will wow your world!ResponsibilitiesRespond to customer inquiries via phone, email, or chat, providing accurate and timely... ...preferences.Provide detailed information on products or services to assist customers in their purchasing decisions. Specific knowledge...
Freudenberg
Durham, NC5 days ago $17 - $19 per hour
...Description: CarShield is seeking a Customer Service Representative to join its growing Customer Service team. In this role, you will assist existing customers with a wide range of questions and concerns while delivering accurate, professional, and responsive service in...Hourly payCarShield
Durham, NC5 days ago- ...Center Agent positions that will be responsible to: Answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions; Demonstrate the desire to make customer's travel not only superior but memorable; Quickly identify and...Currently hiring
Delta Air Lines
Durham, NC5 days ago - ...ABOUT US: Acme Plumbing provides residential plumbing service, maintenance and installation across the Raleigh-Durham area. We’re a growing team that takes care of our customers and our people. Our CSR is the first voice homeowners hear, and we want someone who...
Acme Plumbing Co.
Durham, NC10 days ago $750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...Part timeCasual workRemote workFlexible hoursAFG
Durham, NC4 days ago- ...apply} Application Deadline: {closing_date} 911 call-taking services commonly operate 24 hours a day. Depending on staffing needs,... ...require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be...Night shiftRotating shift
Public Safety Dispatch Network
Durham, NC13 days ago - ...Position Purpose: The purpose of this position inherently involves providing excellent customer care to our Ellis Crossing Animal Hospital clients. The Customer Service Representative represents the mission and values to all customers and is typically the first and last...
Ellis Crossing Animal Hospital
Durham, NC10 days ago - ...Customer Service Representative Location: 4411 Durham Chapel Hill Blvd, Durham, North Carolina 27707 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service...Start working todayLocal area
- ...Job Description Job Description Seeking a Service Support Representative with 2+ years of customer service and customer-facing experience to coordinate onsite equipment service activities, manage vendor work orders, and ensure timely service completion. Key Responsibilities...Local area
Indotronix
Durham, NC3 days ago - Hyatt Hotels Corporation in Durham, NC is seeking a Sales/Accounting Coordinator to support sales managers with administrative tasks, including word processing, account management, and presentation preparation. The role involves coordinating client needs, maintaining files...
- ...and attentive associates who are focused on providing efficient service and meaningful experiences. The Sales/Accounting Coordinator... ...Word processing, account management, presentation preparation and customer follow up.This position will coordinate account client needs...
- Working at Freudenberg: We will wow your world! Responsibilities: Deliver excellent customer service: Respond to customer inquiries by phone, email, and chat, providing accurate, professional, and timely support. Manage customer orders in SAP: Accurately enter and process...Work at office
- ...Job Title Customer Service Inbound, Billing & Customer Support Calls Telemarketing Experience Preferred Job Description Leverage your customer service expertise and provide billing support to a Company's customers, all from the comfort of your own home! About...Work from homeLong distance
- ...Customer Service Representative (Travel Industry)Durham, North Carolina, United States Or refer someone Job OpeningsWe are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals...Full timePart time
HJB Travels
Durham, NC4 days ago - ..., Durham, North Carolina 27713 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast...Weekly payFull timeTemporary workPart timeLocal areaWorldwideFlexible hoursShift workNight shiftWeekend workAfternoon shift
CK Circle K Stores Inc.
Durham, NC5 days ago - ...enrollment processes are completed Answer questions and provide ongoing customer support Build strong professional relationships with clients... ...who: -Enjoys helping people and providing great customer service -Has strong communication skills (we’ll help you improve even more...Remote jobFull time
McQuade Organization
Durham, NC5 days ago $154.6k - $198.6k
...partner to working closely with Reimbursement and Access Specialists, Key Account Managers to efficiently and effectively address customer needs.When & where: Field roleLocation: Raleigh & Durham, NCDiscover your role:Engage Oncology Specialists (NSCLC/NMSC) and other...Full timeLocal areaRemote workRegeneron Pharmaceuticals
Durham, NC1 day ago$24.89 per hour
...Description Our client is seeking a highly organized and customer-focused Customer Service Representative / Program Coordinator to support speaker programs and event logistics from planning through completion. This individual will serve as the behind-the-scenes coordinator...Contract workTemporary workWork at officeRemote workTEKsystems
Durham, NC2 hours ago$5,000 - $10,000 per month
...Full-Time | Remote | $5,000–$10,000/Month Earning Potential 7FigureRIA is a growing sales organization specializing in financial services and high-ticket industries. We are seeking motivated, competitive sales professionals to join our remote appointment-setting team....Full timeRemote workMonday to Friday7FIGURE RIA
Durham, NC3 days ago- ...TriMkt specializes in sales and customer retention for nationally recognized brands, partnering... ...-store growth and brand visibility. We represent clients across multiple industries,... ...fundamentals of marketing, sales, and customer service to launch these client campaigns and...Hourly payFull time
TriMkt
Durham, NC1 day ago - ...Lead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Service Representative, you...Temporary workLocal areaShift work
Circle K
Durham, NC4 days ago $40k
...About the role The Account Representative role at TQL is an opportunity to build a career... ...identify areas of opportunity with their customers to drive revenue. No experience... ...TQL customers with our transportation services and handling freight issues 24/7/365....H1bWork at officeTotal Quality Logistics
Durham, NC4 days ago$15.5 per hour
...development, Flexible scheduleAre you outgoing and customer-focused? Do you enjoy working with the public?... ...that market State Farm Insurance and financial services products.Role DescriptionAs a Customer Service Representative with Zonya Autmon - State Farm Agent, you will...For contractorsFlexible hoursZonya Autmon - State Farm Agent
Durham, NC2 days ago- ...Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time We are looking for people nationwide to participate in polls - Apply ASAP! We offer you the opportunity to earn extra income from home (teleworking) and...Extra incomePart timeImmediate startWork from home
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
Related searches
- insurance customer service advisor Durham, NC
- customer success associate Durham, NC
- manufacturing customer service representative Durham, NC
- customer service attendant Durham, NC
- client service consultant Durham, NC
- customer outreach specialist Durham, NC
- customer associate Durham, NC
- td bank customer service representative Durham, NC
- customer support specialist Durham, NC
- customer service officer Durham, NC