Seasonal Customer Service Support Representative Onsite

Job Description We are currently seeking a Seasonal Customer Service Support Representative to work on‑site at our Carson headquarters within our Customer Relations division. In this fast‑paced, customer‑focused role you will serve as a key point of contact for our valued customers, providing timely, accurate and professional support across multiple channels. Successful candidates will demonstrate exceptional attention to detail, strong communication skills and a genuine commitment to delivering above‑and‑beyond service experiences. Responsibilities include processing written and telephone orders, assisting customers with product inquiries, resolving order‑related issues and ensuring accurate data entry to support a seamless customer journey. A day on the job looks like this: Entering and processing return orders, replacement orders and credits in SAP accurately and in a timely manner Reviewing information for accuracy and ensuring compliance with company guidelines Responding to customer emails with general questions about orders, returns, credits and other inquiries Providing clear, helpful and professional responses to customers Qualifications High school diploma Ability to type at least 50 wpm with strong accuracy Professional phone presence and excellent customer communication skills Experience handling high call volumes in a fast‑paced environment preferred Strong problem‑solving abilities and attention to detail Ability to multitask, prioritize and learn new systems quickly Availability to work full‑time between 6:00 am and 6:00 pm, PT, or flexible scheduling within those hours Additional Information For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically hired at an hourly rate between $18.05 and $22.00 depending on relevant experience and skillset. Employee discount on products Casual dress code Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS‑related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. Lakeshore is an E‑Verify employer. We use E‑Verify to confirm the employment eligibility of all newly hired employees. #J-18808-Ljbffr Lakeshore Learning Materials, LLC