COUNTER SALES SUPPORT ASSOCIATE - AUTOBODY AND REFINISHING SUPPLIES (BACKUP LOCAL DRIVER)

Job Description

Job Description

Description:

PSE Group is seeking a Counter Sales Support Associate, in Zeeland, MI, to support body shops with autobody and reconditioning supplies, buffers, finishes, and automotive paints. In this role you will sell to walk-in customers, take phone calls, prepare customer orders for pick-up or delivery, mix paint using standard and custom formulas, and support our outside sales representatives with their customer needs. You will also serve as a backup local delivery driver, transporting products to nearby customers in company pickup trucks and cargo vans when needed. Success requires a genuine interest in autobody and refinishing products, the self-motivation to learn them independently, and the drive to stay busy and productive without close supervision, so that you can serve customers accurately. This role requires reliability, professionalism, and a strong customer-service mindset 

BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES!

Why Work for PSE GROUP?

· Weekends off

· Weekday schedule 8am-5pm

· 401(k) program with company match

· Generous benefits package for full time employees:

· Medical, Dental and Vision

· Company paid life and disability insurance

· 3 weeks Paid Time Off

· Competitive compensation program

· A great work environment with career advancement opportunities!

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This position is well suited for individuals who are self-motivated, adaptable, and comfortable working in a fast-paced, hands-on environment. Our managers work alongside the team and are actively involved in serving customers and managing daily operations. As a result, employees are expected to take initiative, develop a working knowledge of our products and procedures, ask thoughtful questions, respond constructively to direction and feedback, and recognize opportunities to contribute throughout the day.

Success in this position requires the ability to work independently, prioritize responsibilities, and maintain productivity without constant supervision. While guidance and support are available, this is not a highly structured or closely supervised training environment. The position has a strong emphasis on automotive and specialty coatings, along with the related products, equipment, and applications.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country, including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Job Duties:

Customer Service (Counter and Phone):

• Performs      counter sales for walk-in body shop customers, accurately identifying the right autobody, paint, finish, or buffing product among a large number of SKUs
• Answers incoming telephone calls professionally, answers product questions, and receives and enters customer orders
• Makes outbound calls to customers regarding automotive paint and refinishing products
• Tracks order status and product shipments, and assists with inside customer service as needed, including servicing customers and processing their orders
• Provides sales support to the outside sales team
• Maintains customer records and files, including accurate account setup and pricing
• Professionally conducts self to ensure customers’ quality and service expectations are met

Order Preparation:

• Prepares customer orders accurately for pick-up or delivery
• Mixes paint and prepare paint orders using standard and custom formulas (aprons and gloves provided)
• Maintains Color Room records, including non-conformance reports, tint usage, can usage, and mis-tints, and performs necessary inventory transfers

Deliveries (Backup Driver):

• Serves as backup local delivery driver when needed, making daytime deliveries  only (no overnight routes)
• Operates company pickup trucks and cargo vans
• May make multiple delivery stops on days when backup driving is needed

Other Operational Tasks Assigned:

• Reconciles inventory and stocks merchandise in store
• Cleans and maintains all areas and equipment as assigned, and ensures maintenance of mixing equipment as needed
• Properly dispose of waste materials and product in compliance with Company and governmental regulations
• Takes initiative to identify and complete tasks during slower periods, such as stocking, organizing, cleaning, and studying product information, without waiting for direction
• Performs the duties of other roles as assigned

Qualifications:

• High School Diploma/GED required
• 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred
• Team player with great customer service skills
• Clean driving record and valid license
• Ability to lift at least 50 lbs.
• Tolerable to the smell of paint
• Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon hiring process.

We are and Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.

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