Event Services Technician - Audio Visual, Event Technology

Event Services TechnicianMake every moment memorable, bring your passion for hospitality and events to Pinnacle Live as an Event Services Concierge at the JW Marriott Miami Turnberry Resort & Spa!Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.The Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.Ensure all event sets and strikes are completed according to Company SOPs.Greet guests/clients before event and provide clear instructions on how to operate equipment.Provide continued communication with client to ensure success of all eventsFollows through on all client requestsLook for opportunities to enhance client's eventMaintain accurate client event information within the Company's business systemsReview daily invoices with client and obtain client's signature on invoice(s)Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and/or damageEnsure all inventory is in good working order and rental conditionEnsure any lost stolen or damaged equipment is immediately reported to management.Ensure inventory is secure from theft and/or damage.Make sure all Company occupied areas are clean, organized, and up to Company standardsContinually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.Comply with all Company policies and proceduresOther duties as assigned.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.Strong technical aptitudePlanning ability; able to plan ahead and prioritizeExcellent organizations skillsStrong inter-personal skillsStrong verbal, listening and written communication skillsStrong customer focusStrong team player orientationThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sit at a deskStand or walk for long periods, including up and down stairsConsistently bend and stoopUse hands to hold, handle, or feelReach with hands and armsTalk, hear and communicate.Lift up to 50 pounds occasionallyGenerous time off with PTO, holidays and sick/personal days401k with a contribution matchInsurances; health, vision, dental and morePinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.