Applifecycle Systems Engineer - UCCE and UCM
JConnect Infotech
Applifecycle Systems Engineer - UCCE and UCM
Location: RTP, NC / Austin, TX / San Jose, CA
Duration: Fulltime
Job Description:
Skills Desired:
- Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
- Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon.
- Must have hands on experience in VXML gateways, VVBs, SIP proxy.
- Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
- Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
- Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
- Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)
Roles & Responsibilities:
- CCIE Certification, Monitoring, event management and tuning, event correlation, automated and augmented incident recovery, user experience monitoring, etc. Call Manager experience.
Vacancy posted 2 days ago
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