EXPRESS SERVICE REPRESENTATIVE

Express Service Representative

McCurley Dealerships have a high-trust culture that attracts, retains, engages, and inspires people. Our culture consistently exceeds customer expectations by providing world-class service. We partner with our community by leading, volunteering, giving, and empowering you to do the same.

Benefits: Medical, Dental, Vision, Long Term Disability, Voluntary Life, Illness, Cancer and Accident Insurance, 401k with company contribution, Discounts on McCurley wear, auto purchases, auto parts and auto services at all McCurley locations

The Express Service Representative's primary responsibility is to determine the need for repairs by questioning customers about vehicle performance, or by a visual inspection of vehicle in accordance with dealership policies, state, and federal law.

Essential Functions

• Perform walk around with customer, check history and educate customers on recommended maintenance service interval items needed for their vehicle.
• Estimates cost of maintenance and prepare itemized work order, listing costs of parts and labor.
• Work in a cooperative and positive manner with all personnel.
• Conform to the company's policies on non-discrimination and harassment.
• Treat members of the public in a courteous and non-discriminatory manner, and maintains a professional demeanor while on the job.
• Vehicles driven or moved as part of the job.
• Possible chemical exposure as regular part of the job. A limited number of chemicals are used on occasion as a normal part of the job. In order to recognize and protect him/herself from chemicals in the workplace the employee will attend training in company's hazard communication program (worker's right to know), utilize chemical inventory list, utilize material safety data sheet (MSDS), and utilize required personal protective equipment at all times.
• Properly use all personal protective equipment leather topped, rubber soled shoes.

Pay for this position ranges from $33,500.00 - $45,000.00 annually.

Competency Statement(s)

• Accuracy Ability to perform work accurately and thoroughly.
• Active Listening Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Oriented Ability to take care of the customers' needs while following company procedures.
• Honest/Integrity Ability to be truthful and be seen as credible in the workplace.
• Working Under Pressure Ability to complete assigned tasks under stressful situations.

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.

Notice to all applicants: All McCurley Dealership locations participate in the E-Verify program to verify employment eligibility in the US.