Sales Representative for Actuators, Industrial Valves, and Controls

Job Description

Job Description

The founding principle of UniTorq Actuators & Controls is simple. We develop innovative solutions that meet the unique needs of our customers. This straightforward philosophy has served us well, as we’ve grown to be one of the largest pneumatic actuator brands in the world. Along the way, we have assembled unparalleled expertise that helps us to solve problems for our customers, as well as contribute to new technologies in our industry.

As we move into a growth phase, we are seeking an Inside Sales Representative to join our team in a full-time role at our Lawrenceville location. Our Inside Sales Representative is responsible for quoting, selling, and supporting industrial valves, actuators, and related flow control products to OEM, distributor, and end-user customers. This role manages inbound inquiries, develops existing accounts, and works closely with outside sales and operations to ensure accurate selection, sizing, and on-time delivery of product solutions. As the first point of contact for many clients, you will play a key role in building brand visibility by creating and nurturing business relationships, networking, and mining for local and referral business. This office-based Inside Sales role requires confidence and industry acumen, and a genuine desire for career growth in a dynamic, high-velocity environment.

Whether you are new to the area or simply looking for a new home in the field, please apply today for immediate consideration.

What We Offer:

• Competitive Starting Salary
• Full Benefits Package with Generous PTO
• Flexible Scheduling for Holidays and Personal Time
• Stable Monday Through Friday Schedule
• Work With an Organization that Values the Personal & Professional Success of our Employees

Job Responsibilities:

• Respond to customer inquiries (phone, email, CRM) by providing technical product selection, pricing, and availability for valves, actuators, and accessories.
• Prepare, submit, and follow up on quotations, convert quotes to orders, and proactively track open opportunities.
• Read and interpret customer specifications, P&IDs, datasheets, and RFQs to ensure correct valve and actuator selection and configuration.
• Size and specify actuators (electric, pneumatic, hydraulic) for torque/thrust, service conditions, and control requirements in coordination with engineering as needed.
• Recommend alternate or cross-referenced products when requested items are obsolete, long lead, or non-standard.
• Enter and maintain accurate sales orders in the ERP/CRM system, confirming pricing, terms, and delivery dates.
• Coordinate with purchasing, production, and warehouse teams on lead times, expedites, special builds, and shipping instructions.
• Support outside sales with pricing, proposals, bid packages, and customer follow-up.
• Build and maintain strong relationships with key accounts through regular communication and excellent service.
• Handle basic technical troubleshooting and warranty/returns coordination, escalating complex issues when necessary.
• Maintain an organized opportunity pipeline and activity log; provide periodic sales and forecast updates to management.
• Stay current on product lines, manufacturer updates, and industry standards affecting valves and actuators.

Job Requirements:

• 3+ years of inside sales, customer service, or applications support experience in industrial distribution or manufacturing.
• Direct experience with industrial valves and actuators (ball, butterfly, gate, globe, check; pneumatic/electric actuators, controls, positioners, limit switches).
• Ability to read and interpret technical documents: P&IDs, valve data sheets, specs, and RFQs.
• Strong mechanical and application understanding of flow control in industries such as water/wastewater, power, chemical, pulp & paper, or OEM equipment.
• Proficiency with ERP and CRM systems, plus solid skills in Outlook, Excel, and Word.
• Strong written and verbal communication skills, with a customer-centric and professional approach.
• Proven ability to manage multiple quotes, orders, and follow-ups in a fast-paced environment with attention to detail.
• Experience working for a valve/actuator manufacturer, rep, or PVF distributor.
• Familiarity with common valve/actuator brands and their cross-references.
• Basic understanding of relevant standards (e.g., ISO, ANSI, API, MSS, NSF) and actuator specifications (fail-safe, control signals, duty cycles).
• Experience supporting outside sales and/or project/bid work.
• Technical aptitude and willingness to deepen knowledge of valve and actuator applications.
• Strong problem-solving skills and the ability to propose practical alternatives.
• Organization and time management, with the ability to prioritize quotes and orders.
• Team orientation and effective collaboration with operations, purchasing, and sales.
• High level of integrity, reliability, and customer focus.