Scheduling Coordinator

Job Description

Job Description

Who We Are:

Carlson Orthodontics

Duluth-Cloquet-Superior

What We Do:

We are a full-service, forward-thinking orthodontic practice dedicated to patient-centered care. In addition to delivering exceptional orthodontic treatment, we focus on creating a positive, personalized experience for every patient and their family.

Carlson Orthodontics is honored to be named a BusinessRate BEST of 2026 Award winner, a recognition of our commitment to outstanding customer satisfaction, strong reputation, and high-quality service. This distinction reflects a comprehensive performance score that ranks us among top local providers. We also received the Platinum award for Best Orthodontist in the Duluth CommunityVotes in 2025 and 2024.

Additionally, we are proud to have been recognized by the Duluth News Tribune's Best of the Best awards as Best Customer Service, Best Small Company to Work For, Best Workplace Culture, and Best Dental in 2023, 2022, 2021, 2020, and 2019, as well as Best Dentist and Best Customer Service in 2018.

Qualifications we are looking for:

We are looking for somebody with a strong customer service background. Experience answering phones and scheduling patient appointments in the medical or dental field and prior management experience is desirable but not required. Excellent people skills and enthusiasm are a must.

Qualities we are looking for:

We need someone who shares the passion, vision and values of our practice. A positive, high energy, dependable, marketing and referral minded, articulate and focused individual in pursuit of a career in orthodontics, who enjoys working within a team and desires a positive, upbeat work environment. Someone with exceptional customer service skills, computer literacy, independent work ethic, ability to anticipate team and doctor needs, as well as being respectful to fellow team members, patients, and the doctor, is genuinely nice and kind and has integrity, always doing the right thing.

Here is a quick list: intelligent, humorous, detail oriented, confident, calm, accurate, fast, receives and uses constructive criticism to his or her advantage, remains focused under pressure, loves life, loves to laugh, eager to learn, and learns quickly.

In our search qualities always outweigh qualifications. If you offer all this and more, then we would love to meet you.

Job Descriptions and Duties Include (but not limited to):

• Acting as the main point of contact for communicating with patients regarding scheduling
• Assisting patients and/or parents by phone, email, and in person
• General administrative duties
• Preparing the office for the day
• Tidying the office throughout the day and at the end of the day
• Preparing and mailing letters to patients who need appointments
• Following up with patients who have missed appointments
• Greeting patients as they come into the office
• Processing payments
• Patient contract review
• Following up on late payments
• Gathering insurance information
• Schedule, authorize and send pertinent medical records/orders for appointments
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

What We Offer:

A full or part time position with an opportunity for excellent monthly and annual team bonuses. We offer medical, dental, vision, pet insurance, life insurance, long term disability, short term disability, 401k, FSA, HSA, bereavement pay and holiday pay. Other benefits will be explained during the interview process.

Please Don't Apply If:

You are resistant to change, you bring personal matters into the workplace, you are late, cannot adapt easily, are cranky, moody, or pessimistic, and do not like being around focused, positive, career driven individuals.

Knowledge, Skills and Abilities:

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Excellent customer service experience
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Attention to detail
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Computer skills: Microsoft office and Web Browser
• Telephone skills: Proper telephone etiquette and information gathering skills

Education and Experience

• High-School Diploma Required
• 1-3 Years Relative Experience

What We Need From You:

Please include a resume and cover letter with your application.

No phone calls or visits to the office please.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link.