Assistant Golf Professional

Golf Pro Shop Operations

The purpose of this classification is to assist with golf pro shop operations, golf cart maintenance, and other golf course activities and to provide customer service to golfers/customers.

Essential Functions

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides direction, guidance and assistance to employees; coordinates work activities; assigns and oversees work; develops work schedules to ensure adequate coverage. Operates the golf shop; performs shop opening/closing procedures; oversees activities of staff on duty, player assistants, cart attendants and range attendants. Coordinates starting time procedures; records starting times and number of rounds played; announces golfers to the tee. Performs customer service functions; provides assistance and information related to golf shop and golf course services, activities, merchandise, equipment rentals, fees, tee times, procedures, or other issues; responds to routine questions, complaints or requests for service; initiates problem resolution. Assists customers with golfing activities; provides direction/advice on proper swing and on use of different clubs; transports customers on golf course grounds using golf cart; administers CPR or first aid in emergency situations. Conducts merchandise sales; maintains inventory levels of merchandise, supplies, and other materials; stocks incoming merchandise; conducts periodic inventory counts. Collects moneys in payment of merchandise, golfing fees, equipment rentals, or other fees/services; records payments and issues receipts; balances cash receipts and forwards as appropriate. Performs various manual tasks associated with golf shop/golf course operations, which may include re-charging golf carts, loading golf bags into carts, cleaning golf clubs, replacing sand in golf cart sand buckets, or lifting heavy materials. Operates a variety of machinery, equipment and tools associated with golf shop/golf course operations, which may include a tractor, golf cart, golf cart carry-all, range ball machine, cash register, calculator, public announcement system, radio communications equipment, shovel, and mechanic tools. Performs general maintenance tasks necessary to keep equipment in operable condition, which may include inspecting equipment, refueling vehicles, washing/cleaning equipment, and cleaning shop/work areas; monitors equipment operations to maintain efficiency and safety; reports faulty equipment. Follows safety procedures, utilizes safety equipment, and monitors work environment to ensure safety of employees and other individuals. Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections. Prepares or completes various forms, reports, correspondence, schedules, cash reports, production of play reports, pro shop procedures reports, inventory sheets, incident reports, or other documents. Receives various forms, reports, correspondence, pro shop procedures reports, personal checks, rules, regulations, policies, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages; responds to requests for service or assistance. Communicates with supervisor, employees, other divisions, other departments, customers, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional functions include providing assistance or coverage to other employees as needed and performing other related duties as required.

Minimum Qualifications

• High school diploma or valid equivalent;
• Three (3) years' previous experience including golf instruction, golf course operations, and customer relations;
• Must have successfully passed the Playing Ability Test (PAT) administered by the Professional Golfers' Association (PGA), and be an active PGA/LPGA Level 2 Associate;
• Must maintain, possess or attain a valid CPR and First Aid certification within 90 days of hire; and
• Must possess (or obtain within fourteen (14) days of hire) and maintain a valid Florida driver's license.

Preferred Qualifications

• PGA/LPGA Class A member in good standing and provide proof of membership.

Supplemental Information

Effectively communicates with supervisor, employees, other departments, contractors, engineers, companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.

Knowledge of golf course management and operation practices and procedures. Professional knowledge of the standards techniques of playing and teaching golf and of golf terminology and etiquette. Ability to give golf instructions to the general public, individuals and groups. Knowledge of USGA rules, handicap, course rating system, and the mechanics of the golf swing. Knowledge of golf-related concessions and equipment merchandising, Knowledge of equipment necessary to maintain and efficiently operate a golf course and related facilities. Knowledge in the operation of computers, validating machines, cash registers, calculators and other common office machines with particular reference to receiving and accounting for the receipt of cash and making tee time reservations. Ability to evaluate market trends in golf-related sportswear and equipment and the trend relation to the course's customers. Ability to communicate clearly and concisely with golf course staff and the public; maintain a congenial rapport with all those he/she comes in contact with. Ability to enforce golf course and facilities rules and regulations firmly, tactfully and impartially. Ability to communicate effectively and to supervise subordinates in golf course and facilities operations. Ability to take supply inventory and make appropriate purchases and reports. Ability to exercise good judgment in evaluating situations and making decisions. Ability to coordinate and expedite golf activities such as tournaments.