DELI LEAD

Deli Lead

$19.25/hr.

Full time

Department: Swinomish Convenience Enterprises

Reports to: Deli Manager, Store Manager

Summary: The Deli Lead provides direct support to the Deli Manager in the overall operation of the deli; organizing, coordinating, and directing all subordinate staff within the Swinomish Deli. The Deli Lead is responsible for ensuring that all proper food preparation, kitchen safety techniques, and health standards are maintained. The Deli Lead reports to the Deli Manager and the Store Manager.

Essential Duties and Responsibilities of the Deli Lead:

• Direct and supervise employees engaged in food preparation, sales, and providing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Assists the Deli Manager in ordering, receiving, storing and securing all deli supplies including, but not limited to: food, dry goods, and paper products.
• Inspects all deli areas to ensure compliance with Federal and State occupational, health, and safety standards and regulations.
• Maintains close liaison with the Deli Manager to communicate pertinent information concerning the Deli department.
• Works with the Deli Manager to develop promotional and sales concepts that will increase patronage and the profitability of the department.
• Ensures the cleanliness, sanitation, maintenance, and attractiveness of the Deli areas at all times.
• Ensures the highest standards of guest service and satisfaction, including dealing with guest complaints in a prompt and satisfactory manner.
• Serves as the management representative in the absence of the Deli Manager.
• All other duties as assigned by the Deli Manager and Store Manager.

Education and Experience:

• High School Diploma or GED is preferred.
• Must possess a Washington State Food Handler's Permit.
• Must have extensive food and beverage service experience and knowledge.
• Must have general knowledge of Washington State Food Safety laws and regulations.

Required Knowledge, Skills and Abilities:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Effective communication; written, verbal, and interpersonal skills, including conflict resolution.
• Must pass criminal background check and pre-employment drug screening.