Patient Care Coordinator II-Retina/Uveitis

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Patient Care Coordinator II-Retina/Uveitis Retina/Uveitis Full Time 30-40 hours Clerical Weymouth, MA, US 2 days ago Requisition ID: 1189 Salary Range: $27.00 To $37.00 Hourly Ophthalmic Consultants of Boston (OCB) is currently searching for an experience Patient Care Coordinator to join our Retina/Uveitis group. This is a full-time opportunity based in our Weymouth location. Summary of Responsibilities: The Patient Care Coordinator II will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility. The Primary focus of PCC II is on the high volume of incoming phones and MD/OD/Patient communication, as well as some specific level II general administrative tasks in addition to Level I skills Responsible for accurate scheduling of clinic appointments according to OCB guidelines. Relaying medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner. Documentation of patient communication in medical record. Problem solving as patient concerns or issues arise. Escalating patient concerns or questions to the Practice Manager/Supervisor when appropriate. Responding to Patient Gateway patient messages. Processes in-baskets in Epic between team members and providers. Enters orders into Epic. Answering a high volume of patient phone calls requiring triage and then scheduling clinic appointments with providers and for testing. Calls from the main OCB line and from specialty service line-specific direct lines. Knowledge of how to review template and assign appropriate slot for appointment type (new, est, consult, post op, urgent etc.) Maintain lines of communication regarding templates concerns with the Practice Manager/Supervisor. Monitoring schedules and reporting scheduling problems to the Practice Manager/Supervisor. Responsible for maintaining a high level of scheduling accuracy. Manage and work the waitlist regularly and as openings in the schedule arise. Work on the recall reports and follow up as needed. Document no show appointments and handle patient follow up. Scheduling of MRI, CT, labs, pathology. Faxes- receive and handle incoming faxes. Pathology- follow up on and document pathology results after provider review. Import paperwork as needed for all tasks. Process incoming patient referrals. Handle mail as needed. RX refills and PAs for RX refills for the specialty. Performs related job duties as required. Education and Experience: At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III. Experience using electronic medical records, specifically Epic preferred. Experience answering a high volume of patient calls. Strong verbal and written communication skills, as well as attention to detail. Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three. Advanced skill in multi-tasking and ability to prioritize functions based on business need. Ability to work with difficult people in challenging, sometimes stressful, situations. #J-18808-Ljbffr Ophthalmic Consultants of Boston