Service Manager

Job Description

Job Description

Position: Service Manager for Westwinds Apartments - Annapolis, MD

Role Overview

As a Service Manager for this community, you will help maintain the physical integrity of this beautiful apartment community with 210 apartment-homes. We own and operate the property.

Competitive pay + $750.00 per month rent discount for live-on (if desired) + quarterly team bonus + Health/Dental/Vision/401k matching + on-call appreciation bonus

Most Important Responsibilities

• Demonstrate important leadership qualities and take initiative to help plan and execute service maintenance activities on the property, i.e. scheduling tasks and ordering supplies.
• Ability to independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate action plan to your team and the residents.
• Strong attention to detail and follow-up to ensure quality of final work product.
• Maintain curb appeal to CRC standard.
• Must exhibit a high level of customer service.
• Demonstrated ability to manage work order reports, scheduling of turn related tasks and working hand in hand with the office to manage communications with residents when necessary.
• Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions best suited for the resident and community.
• Train and develop service team members.
• Manage all expenses to stay within the budget.
• Maintain strong vendor relationships and ensure they are upholding our standards.

Most Important Qualifications

• Minimum 2-3 years of Service Manager experience in multifamily preferred.
• EPA required
• Technical skills should include the ability to troubleshoot/repair/maintain HVAC components, appliance repair, carpentry, plumbing, electrical and all general CRC maintenance requirements.
• Ability to assess and address problems quickly, good organization skills and strong follow up.
• Basic computer skills relevant for the role highly preferred.
• Must be a go-getter with strong communication and customer service skills.
• Vehicle, driver’s license, tools, participate in the on-call rotation.

Privately-held family company, founded in 1960. We own and operate everything in our portfolio and invest in the long-term.

Certified as a Top Workplace Nationally for the past several years recently.

EOE