Loss Prevention Officer

Gaylord Entertainment

JOB DESCRIPTION

Job Title: Officer Sec & Safety Svcs I Department: Security & Safety Services Company: Gaylord Hotel Reports To: Asst Mgr Sec & Safety Svcs Supervises: N/A Job Description Date: 11/14/06 Job Purpose: Two to three sentences describing the overall purpose of the job Maintain a safe and secure environment for guests and employees throughout the property and surrounding complex. Provide security for special events, shows and functions held at the hotel and convention center facilities. Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job's time. Please include supervisory responsibilities. 1. Monitor the safety and security of the property and surrounding complex through mobile/foot patrol, stationary post and traffic control. 2. Perform safety duties at special events including: checking access passes, protecting property, maintaining order, and directing traffic for hotel or client paid special events, shows, concerts or other functions. 3. Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel. May be required to administer minor first aid including CPR and AED. 4. Respond to hotel and emergency events. 5. Prepare incident, accident, and other reports that may be required at a specific post assignment. 6. Conduct safety inspections. Report safety hazards and defective equipment to maintenance for repair. 7. Provide security to dignitaries and celebrities. When requested or required, escort employees or hotel clients carrying cash or other valuables. 8. Conduct employee parcel inspections, ID verification, and enforce company policies and procedures. 9. Provide on the job training and orientation to new security agents as needed. 10. Support Lost and Found operation as required. 11. Perform other duties as assigned. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education High school diploma or equivalent required. Experience Security related or law enforcement experience preferred, but not required. Must be able to complete the security classroom and on-the-job training program. Hospitality experience preferred. Strong communication and interpersonal skills. Licenses/Certifications Valid Driver's License and a satisfactory driving record may be required CPR certification or attain certification within 90 days of start date, must be registered in accordance with the state law (timeframe varies by state requirement). Management Activities: Check all that apply Interview, select and train STARS Set and adjust their rates of pay and hours of work Direct the work of STARS Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status Handle STAR complaints Discipline STARS Plan the work Determine the techniques to be used Apportion the work among the STARS Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold Control the flow and distribution of materials or merchandise and supplies X Provide for the safety and security of the employees or the property Plan and control the budget Monitor or implement legal compliance measures Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS). Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight. Discretion & Independent Judgment: Answer all questions and provide multiple specific examples. Question Answer (If yes, give multiple examples) Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? No Does this position have authority to commit the employer in matters that have significant financial impact? No Does this position have authority to waive or deviate from established policies and procedures without prior approval? No Does this position have authority to negotiate and bind the company on significant matters? No Is this position involved in planning long or short-term business objectives? No Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? No Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed? No Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job. Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 5 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical and visual requirements (check all that apply) Identify and distinguish colors x Stand for long periods of time x Walk extended distances x Lift/carry 6-25 lbs. x Lift/carry 26-50 lbs. x Lift/carry over 50 lbs. x Reach hands and arms in any direction x Kneel and/or stoop repeatedly x Other: Ability to climb, descend stairways and run Working Conditions: Indicate the environmental aspects of the job. Continually works inside and in close proximity to others. Additional working conditions (check all that apply) x Outdoor weather conditions x Extreme cold (non-weather) x Extreme heat (non-weather) x Wet or humid conditions x Near moving or mechanical parts x On high precarious places x With fumes or airborne particles x Near toxic or caustic chemicals x Near risk of electrical shock x Near loud noises In areas of strong vibration x Other: Varying schedule to include evenings, weekends and holidays as business dictates. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. This position offers health care benefits, retirement benefits, earned paid time off (including sick leave where applicable), life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period, contribution, and other requirements and conditions. Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.