Quality Assurance Manager

Quality Assurance Manager

The Quality Assurance Manager ensures the highest standards of cleanliness, sanitation, and service delivery across all campus facilities. This role is responsible for developing and implementing quality control systems, conducting inspections, managing performance metrics, and collaborating with custodial teams to maintain a safe, healthy, and welcoming environment for students, faculty, staff, and visitors.

Responsibilities

Quality Control & Compliance

• Develop and maintain custodial quality assurance protocols aligned with school standards and industry best practices.
• Conduct regular inspections of academic buildings, athletic facilities, and administrative spaces.
• Ensure compliance with health, safety, and environmental regulations (e.g., OSHA, EPA).

Performance Monitoring

• Track and analyze custodial performance metrics (e.g., cleanliness scores, response times, customer satisfaction).
• Use data to identify trends, areas for improvement, and training needs.

Training & Development

• Collaborate with custodial supervisors to deliver ongoing training programs focused on cleaning techniques, equipment use, and safety.
• Promote a culture of continuous improvement and accountability.

Customer Service & Communication

• Serve as a liaison between custodial teams and campus stakeholders to address service concerns and feedback.
• Develop and distribute reports and dashboards to leadership on custodial performance.

Process Improvement

• Recommend and implement process enhancements, including new technologies, cleaning products, and equipment.
• Lead pilot programs and evaluate outcomes for scalability.

Qualifications

• Minimum 5 years of experience in custodial operations or facilities management, with at least 2 years in a quality assurance or supervisory role.
• Strong knowledge of custodial standards, cleaning chemicals, equipment, and safety protocols.
• Excellent organizational, analytical, and communication skills.
• Proficiency in inspection software, work order systems, and Microsoft Office Suite.
• Ability to work flexible hours and respond to emergencies as needed.

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info

• Job Identification 160296
• Locations Albany, GA, United States Tifton, GA, United States
• Job Category Facilities
• Work Days Full Time Days
• Workplace On-site