Senior Customer Service Rep

Job Title

Pay Rate: $20 per hour

Summary

Anticipated Class Start Date: 8/3/26

Location: Oriskany

Work Mode: Remote with in-person training

Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch

Onboarding: First 3 Days

Training Dates: 8/3/26 - 9/8/26

Nesting: 9/9/26 - 9/22/26

Post-training Hours: Monday-Friday 8:00am 11:00pm EST, flexible shifts

Responsibilities

Respond to customer requests via telephone, providing excellent service to company's customers with Life insurance policies.

Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.

Discuss various topics with customers, such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, and explaining policy provisions.

Assist with inquiries about coverage continuation after retirement or leaving an employer, and handle billing inquiries.

Requirements

High school diploma or equivalent.

Minimum 1 year of experience in customer service or a related field.

Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace.

Use of video during interviews, coaching, weekly huddles, and virtual training.

Flexibility with work shifts based on business needs.

Preferred Skills

Excellent attendance and ability to use reference materials.

Strong class participation and interpersonal skills.

Grasp of material and decision-making skills.

High confidence level and ownership of learning.

Technical skills and adaptability.

Benefits

Issued company equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.

Required to return equipment within a week of assignment ending.