Production Support Engineer

Overview The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data‑led innovation to help our clients accelerate growth and unlock business value. Our AI‑driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel. Area of Responsibility Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities Contribute to the design of scalable, cost‑effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems Align release schedules and environment readiness, execute deployments as per protocols, perform post‑deployment testing, and manage version control to track changes Co‑ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimise performance Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards Gather feedback to identify automation opportunities, analyse existing infrastructure processes, and propose enhancements for efficiency gains Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration Develop a centralised repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organisational expertise Your contribution to the team A collaborative spirit and excellent communication skills. Ability to handle complex incidents and implement resolutions. A knack for conducting IT infrastructure assessment and identifying key optimisation opportunities. Focused approach towards deployment management, system optimisation, and process automation initiatives including sector specific focus. The ability to work with cross‑functional teams. Required Skill and Experience Experience with production support management for business‑critical applications, batch monitoring and alert management Experience with data reconciliation and validation across systems Experience with incident and problem management Experience with strong controls and compliance, SOX and regulatory reporting controls, audit readiness and governance standards Preferred Skill and Experience Experience in driving continuous service improvement initiatives Experience with controls automation initiatives (reducing manual effort, improving reliability), SQL query development for data analysis, troubleshooting, validation, and reporting Experience with Microsoft Office 365 (O365) for reporting, collaboration, and documentation Ensuring high system availability and operational stability Exposure to process optimisation and operational governance Experience in Autosys/Procmon job scheduler Additional Required Qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. This position may require relocation and/or travel to work/project location. Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Benefits Long‑term/Short‑term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritise the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; colour; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr