Assistant Office Manager

About CCSF USA

CCSF USA is a TSA Certified Cargo Screening Facility providing cargo screening, warehousing, and airport delivery services for the international air cargo industry.

We are looking for a highly organized and proactive Assistant Office Manager who enjoys solving problems, communicating with customers, and keeping operations running efficiently.

Position Summary

The Assistant Office Manager will support daily administrative operations while ensuring compliance with TSA requirements and company procedures. This position requires someone who is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced logistics environment.

Responsibilities

Assist with daily office administration

Communicate with customers regarding shipments and operational requests

Prepare customer quotations and service proposals

Coordinate shipment documentation

Support TSA compliance and recordkeeping

Maintain compliance files and operational documentation

Assist with onboarding new customers

Coordinate with warehouse staff and management

Resolve operational issues and customer requests

Research and implement solutions for non-standard customer requirements

Follow up with customers regarding quotes and ongoing shipments

Manage emails, phone calls, and correspondence

Maintain internal reports and tracking systems

Assist management with special projects

Support quality assurance and compliance initiatives

Ensure company procedures are followed across departments

Required Qualifications

Minimum 2 years of administrative experience in logistics, freight forwarding, or air cargo

Excellent written and verbal English communication

Strong customer service skills

Excellent organizational and time management abilities

Ability to prioritize multiple tasks

Strong attention to detail

Problem-solving mindset

Professional phone and email etiquette

Microsoft Office proficiency (Word, Excel, Outlook)

Ability to learn new software quickly

Experience preparing customer quotations

Ability to work independently and take initiative

Preferred Qualifications

CargoWise experience

Knowledge of air freight export operations

Understanding of TSA Certified Cargo Screening Facility (CCSF) requirements

Experience working with airlines or freight forwarders

Knowledge of IATA documentation

Experience handling compliance documentation

What We Offer

Competitive salary based on experience

Paid vacation

Paid holidays

Professional development opportunities

Stable employment with a growing company

Opportunity to build a long-term career in the international air cargo industry

We are looking for someone who enjoys finding solutions, takes ownership of their work, communicates professionally with customers, and thrives in a fast-paced logistics environment. Pelase email cover letter and resume to ***email_hidden***