Assistant Director, Enrollment Service Center

Job Description

Job Description

The Assistant Director of the Enrollment Service Center supports the Director in managing daily operations to ensure efficient and effective student services. This role focuses on process improvement, operational oversight, and delivering exceptional customer service.

Responsible for demonstrating LSSC’s core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.

include, but are not limited to the following:   

• Communication Channel Oversight: Ensure all communication channels are staffed to provide prompt responses to student interactions via phone, email, text, or in person.
• Inbox Management: Maintain a regular schedule for clearing all inboxes to uphold a high level of customer service.
• Staffing Coordination: Collaborate with campus leaders to ensure all campuses are adequately staffed to assist students, prospective students, and community members in person.
• Salesforce Management: Oversee the active completion of tasks in Salesforce and provide support to staff members who are falling behind.
• Customer Service Excellence: Ensure staff are delivering high-quality customer service and perform quality assurance checks to maintain service standards.
• Training Support: Assist with process or programmatic training as required to enhance staff competencies.
• Workflow Supervision: Ensure that workflow requests are processed within associated deadlines to maintain operational efficiency.
• Event Participation: Assist with New Student Admission Reviews (NSARs) and other campus-related events about enrollment to ensure successful execution.

• Knowledge of college admissions and policies.
• Strong interpersonal communication skills and the ability to provide excellent customer service.
• Ability to communicate clearly and effectively with a variety of students, staff, and community populations.
• Ability to exhibit reason, exercise judgment, and maintain confidentiality.
• Word processing and general computer/clerical skills. 
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using enrollment management software and other relevant technology.

ABILITIES/GENERAL: 

• Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.
• Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
• Deliver exceptional customer service by fostering a welcoming and supportive environment.
• Present a professional image in words, actions, and attire.
• Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
• Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
• Demonstrate the skills necessary to critically examine situations and processes, making recommendations for improvement.
• Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
• Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on a variety of projects quickly and accurately.
• Effectively manage change and adaptability.
• Adheres to all workplace safety rules, safety laws, regulations, standards, and practices
• Ability to work various hours, including nights, early mornings, and weekends 
• Ability to travel amongst various campuses and attend College events, on or off campus, as required.

• Required:
  1. Bachelor’s degree from an accredited institution. 
  2. Minimum of two 2 years of experience in a higher education setting or other related area. 
  3. Experience in enrollment management, student services, or a related area.
  4. Evidence of customer service and service delivery experience.
• Preferred:
  1. Master’s degree from an accredited institution. 

Compensation details: 50000-55000 Yearly Salary

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