Customer Service Coordinator

Job Description

Job Description

Qualification: The objective of the Service Coordinator is to be able to organize information, track information, and process information. Must possess good written and verbal communication skills, basic skills to read and understand specifications and blueprints for manufactured housing construction and have work knowledge of manufactured home construction. A sense of urgency with meeting the needs of our customers regarding warranty service is a must.

NOTE; Must have a can-do attitude, be highly team-oriented and self-motivated, possess superior communication skills, and impeccable ethical standards.

Essential Duties and Responsibilities:

• Process service request received from Retailers.
• Field phone calls from Retailers and customers, including follow up calls.
• Schedule service requests.
• Email or FAX closed requests to Retailers.
• Process Service Techs and Contractors paperwork.
  • Time Sheets and Travel Expenses
  • Service Request closure and/or rewrite.
  • Communicate status with Retailers
• Create and process cash settlement agreements.
• Filing
• Process registration cards received from Retailers and customers.
• Report to Service Manager any major issues, quality or process problems, or concerns, and any recommendations for solution.
• Abide by all company safety policies and rules of conduct.
• Maintain a high level of communication between production foreman and QC Inspectors, and the Service Department, and the retailers and customers.
• Initiate and process vendor claims.
• Process dealer payments from authorizations.
• Perform initial investigations for incoming invoices.

Minimum Qualifications:

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be able to read, write and speak English/Bilingual is a plus
• High School Diploma or GED
• Must successfully pass pre-employment requirements
• At least one year of demonstrable experience in a Customer Service role is preferred
• Demonstrable experience effectively communicating with others, both verbal and written, is required
• Working knowledge of Microsoft Office applications is required

Knowledge, Skills and Abilities:

• Exceptional customer service skills
• Effective planning, organization and time-management skills
• Ability to make effective decisions concerning the need for home repairs, with a focus on customer and company interests
• Ability to effectively read and interpret construction prints
• Ability to adapt to, and manage competing demands, frequent change and unexpected events
• Ability to identify and resolve problems effectively and efficiently

Working Conditions:

• Minimal exposure to heat, cold, noise and working outdoors
• Must wear personal protective equipment as required in the manufacturing facility

Physical Requirements :

• Requires sitting to a significant degree
• Heavy Work-Exerting up to 25 pounds of force periodically, and/or up to 25 pounds or force infrequently, and/or up to 10 pounds of force frequently to move objects
• While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees as well as function safely around construction equipment

Pay Range:

$17.50-$19.50 Depending on experience

Disclaimer: “This job description is intended to provide general information about the position. It is not an employment contract. As with all positions, the responsibilities and duties of this position may change. The company, in its discretion, may alter this job description at any time with or without notice.”

EEO/AA Statement: Cavco Industries Inc., and all of its Subsidiaries are an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.