Senior Associate, Process Manager

General Responsibilities Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes. Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review. Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; elevate breakdowns in the process by asking the right questions and involve the right stakeholders to correct breakdowns. Develop and maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams). Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes. Participate in cross‑functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts. May deliver presentations, including up to the executive level. Track resolution of process breakdowns with the greatest level of detail and clearly communicate status to leadership and partners. May perform processes or parts of processes as needed. Basic Qualifications High School Diploma, GED or equivalent certification. At least 1 year of experience in Microsoft Office or G Suite. Preferred Qualifications Bachelor’s Degree or military experience. Lean, Agile, Six Sigma, Business Process Management, or Project Management certification. Experience with executing scripts in SQL. 4+ years of experience in Business Process Management, Project Management, or Risk Management. Additional Information At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary: Plano, TX – $78,400 to $89,500 for Sr. Process Manager. Salaries for other locations vary and will be detailed in the offer letter. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level. Application acceptance period: 5 business days minimum. No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries. If you require accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One Group