Specialist, People Services

Legal Notice We appreciate your interest in Bryan Cave Leighton Paisner LLP (“BCLP” or “the Firm”). The next step for exploring a career at BCLP is to submit your application. Your application will be based on the information that you provide to us on the application form and any resume or other information you provide to the Firm (“Application”). In submitting this Application, you agree to the following terms and conditions and that you have the required legal capacity to enter into and be bound by these terms and conditions. To the extent consent is legally required in the United States, Australia, Israel and Saudi Arabia, you also consent to the Firm processing your Application (including conducting pre‑hiring and other checks), as set out below:

1. True, Complete and Correct Application: I certify that all the information furnished on this Application, and during the application process, is true, complete and correct to the best of my knowledge. I understand that any misrepresentation, falsification or omission of facts may result in refusal to hire or may result in my dismissal at any time regardless of when the false answer or omissions are discovered, if employed by, or am a partner in, the Firm.
2. Internal Review of Application: I understand that BCLP may share the information contained in this Application with Firm employees and select third parties for employment and administrative purposes and hereby consent to such transfer subject to my privacy rights (see Data Privacy Notice below).
3. Verification of References, Employment and Education: To the extent allowed by applicable laws, I authorize BCLP to conduct its own investigation, or use external providers to undertake investigation, of my references, employment history, education and social media, and further, authorize the references and prior employers I have listed to disclose to BCLP information related to my employment history and qualifications for the position for which I am applying, without giving me prior notice of such disclosure.
4. Background Checks: To the extent allowed by applicable laws I consent to BCLP conducting thorough background checks as part of its hiring process.
5. Equal Employment Opportunity: I understand BCLP is an equal employment opportunity employer and that BCLP strictly prohibits discrimination based on race, color, religion, national origin, age, military status, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. I understand that BCLP also strictly prohibits harassment of applicants or employees based on any protected class or status.
6. Reasonable Accommodations/Adjustments: I understand that BCLP complies with all applicable laws respecting applications for employment, including consideration of unemployment status in making hiring decisions where appropriate. I understand that applicants with disabilities may be entitled to reasonable accommodation/adjustment under applicable laws. I will inform the Firm’s representative if I need an accommodation/adjustment to assist in completing this Application or to otherwise participate in the application process.

For U.S. Applicants Only: 7. At Will Employment: I recognize that this Application is not an offer of employment. I agree that if I am hired by the Firm, I will be an at-will employee, meaning that either the Firm or I may end the employment relationship at any time with or without cause or notice. I understand that only the Firm’s Chief Executive Officer and no other Firm manager, supervisor, or representative has authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the at-will employment relationship, and with respect to the Chief Executive Officer, any such agreements must be in writing and are subject to approval by the Firm's Board of Directors. I further understand and agree that, except for employment-at-will status, if hired, my wages, hours, working conditions, job assignment(s), and compensation rate(s) will be subject to change by the Firm. 8. Non-Solicitation and Non-Disclosure Agreements: I understand that if I am offered employment, I may be required to sign non-solicitation and non-disclosure agreements, as a condition of employment. 9. Salary History: I understand the Firm may inquire about my wage expectations but will not inquire about my wage history unless permitted by applicable law. I understand there are salary history bans in at least the following jurisdictions: California, Colorado, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Missouri (Kansas City only), New Jersey, New York (statewide and Albany County, New York City, and Suffolk County), Ohio (Cincinnati and Toledo only), Oregon, Pennsylvania (Philadelphia only), Vermont, and Washington. By choosing "Submit Application" I agree to the statements above and I also confirm that I have read and understood the Privacy Notice referenced below. Data Privacy: BCLP complies with applicable data privacy laws. For details of your privacy rights (including the right to object, where applicable, to our processing of your Personal Information), please see our Privacy Notice . In particular: The BCLP Firm to which you are applying is responsible (i.e., it is the ‘Data Controller’) for the personal information it collects from you (see our Legal Notices for further details). Your personal information will be used for your recruitment and potential advancement in the organization, and also to comply with our legal and regulatory obligations. It will also be used for those other relevant purposes in our Privacy Notice, such as equal opportunities monitoring and reporting where legally permitted; and for the improvement of our recruitment and other business processes. We undertake pre-hiring checks of Partners and staff (including social media, regulatory and criminal records checks where legally permitted). We use external providers, and also undertake certain verifications ourselves. If you do not provide your personal information (or your consent to the checks where applicable), we will not be able to recruit you. We will share certain personal information with our international offices and select third parties, subject to appropriate safeguards. If you have any questions or wish to exercise your privacy rights, please send a written and dated request to View email address on click.appcast.io. Position(s) I am Applying for Specialist, People Services At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond. It starts with our people, which is why we need a People Services Specialist to join our team and serve as an experienced member of the global People Services HUB, independently resolving complex requests and supporting consistent service delivery across regions. This role will act as a subject matter expert for assigned People processes, providing guidance to Coordinators and escalating matters that require policy interpretation or review. The Specialist will identify operational risks, recurring issues, and process improvement opportunities, and recommend practical solutions to People Operations leaders. The Specialist will work in the People Services HUB, which consists of Coordinator roles and managed by a Team Lead or Manager. The HUB handles administrative activities across a variety of HR processes. Additionally, the Specialist will help improve Standard Operating Procedure (SOPs) and develop subject matter expertise in specific processes. Join Us as a Specialist, People Services – Shape the Future of HR Service Delivery At BCLP, we believe in thinking differently and driving change within our sector and beyond. As a People Services Specialist, you will play a pivotal role in shaping HR service delivery across multiple regions, collaborating with a high-performing team, and driving operational excellence. You will gain exposure to global HR operations, influence process improvement, and work with modern technology. This role provides career growth, collaboration with diverse professionals, and the opportunity to make a real impact on employee experience worldwide. Key Responsibilities Independently manage complex or escalated People Services requests through resolution. Efficiently handle HR-related inquiries and issues, providing timely and accurate resolutions. Communicate effectively with Employees to address concerns and provide updates on resolution progress, asking for additional data or details as needed, and resolving issues / closing tickets. Provide guidance to Employees on HR policies, procedures, and best practices. Collaborate with centers of excellence across the People department to ensure consistent and compliant resolution processes. Maintain accurate and detailed records of HR transactions and resolutions by utilizing HR systems For assigned processes, serve as an escalation point and informal resource for Coordinators and Specialists in the HUB. Communicate essential information in a timely manner and effectively use internal resources as a communication channel. Own process documentation and support process improvements, system testing, and reporting. Handle sensitive and confidential information appropriately, with tact and discretion. Skills and Experience Strong problem-solving skills with a meticulous and analytical approach Analytical skills (i.e., ability to analyze data to derive insights, identify trends, and make decisions) Time management skills (i.e., ability to manage competing demands and prioritize accordingly) Excellent written and verbal communication skills Commitment to upholding strict confidentiality and discretion standards Teamwork and collaboration skills (i.e., ability to collaborate effectively within a team and across departments) Detail-oriented with a focus on maintaining high-quality standards Customer service orientation with a client-focused mindset Open-minded, flexible, and willing to adapt to changing HR processes Experience with Data Entry and / or Employee Record Keeping Experience with Recruiting, Hiring, Onboarding, and Offboarding processes Experience addressing and responding to customer requests in a contact center or similar environment preferred Knowledge HR Policies and Procedures (e.g., Onboarding, Job Changes, Leave / Absence, etc.) HRIS experience preferred Knowledge of principles and practices of HR Management Familiarity with GDPR, PII, and HR Compliance topics Qualifications 3+ years of relevant HR operations or shared-services experience, including experience with HR systems, case management, and employee-lifecycle processes. Degree in HR, Business Administration or related field preferred OR relevant experience in HR, Customer Support, or Contact Center Professional HR certification preferred (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR, etc.) At BCLP we understand the value of a workforce with diverse perspectives and experiences, and we believe people perform at their best when they can truly be themselves at work. We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves. In order to provide the best possible service to our robust client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, age, religion, sexual orientation, socio-economic status, political belief, disability or any other applicable protected characteristic. Signee to the United Nations’ Global LGBTQ* Standard of Conduct for Business Named by Stonewall as a “Top Global Employer 2025” BCLP has received a top score in the HRCF’s Corporate Equality Index for 19 years. On the 2023-2024 index we scored 95%. BCLP is an equal employment opportunity employer. The Firm strictly prohibits discrimination against any applicant or employee based on race, color, religion, national origin, age, military status, gender (including pregnancy, childbirth, lactation or medical conditions related thereto), sexual orientation, gender identity, gender expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. The Firm also strictly prohibits harassment of applicants or employees based on any protected class or status. The Firm complies with all applicable federal, state and local laws respecting applications for employment, including consideration of unemployment status in making hiring decisions. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state law. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on BCLP. Please inform the Firm's personnel representative if you need accommodation to assist in completing this application or to otherwise participate in the application process. #J-18808-Ljbffr Bryan Cave Leighton Paisner LLP