Director of Housekeeping

234 rooms | 16,000 sq. ft. meeting/event space

Amenities: contemporary rooms, rooftop pool, five signature dining venues, vibrant communal spaces.

A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers.

As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar's New Orleans and the Caesar's Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.

The Director of Housekeeping oversees all housekeeping operations to ensure the highest levels of cleanliness, organization, safety, and guest satisfaction. This role manages staffing, training, and productivity; maintains supply and linen inventories; ensures compliance with brand and company standards; and partners with other hotel departments to deliver an exceptional guest experience.

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.
  
• Associate or bachelor's degree in Hospitality Management or related field preferred.
  

Experience

• Minimum 3-5 years of housekeeping experience in a hotel or resort environment.
  
• Minimum 2 years in a supervisory or management role required.
  
• Experience with property management or housekeeping systems (Opera, HYGEO, HotSOS, or similar) preferred.
  
• Hyatt experience preferred.
  

Skills & Knowledge

• Strong leadership and team development skills.
  
• Excellent communication and interpersonal abilities.
  
• Exceptional organizational and time management skills.
  
• Knowledge of cleaning procedures, chemical handling, and OSHA safety standards.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  
• Ability to analyze productivity, manage labor costs, and control inventory levels.
  
• Flexibility to work varying schedules, including weekends and holidays.
  

Job Duties & Responsibilities

• Direct and oversee daily housekeeping operations, ensuring guest rooms and public spaces meet brand cleanliness standards.
  
• Manage hiring, training, scheduling, and performance evaluations for housekeeping staff.
  
• Conduct regular room and public area inspections for quality assurance.
  
• Maintain inventory of linens, supplies, and equipment; oversee ordering and cost control.
  
• Monitor departmental labor, productivity, and budget adherence.
  
• Collaborate with Front Office and Maintenance to ensure efficient room readiness.
  
• Respond promptly to guest concerns and service requests and resolve issues professionally.
  
• Ensure compliance with company policies, brand standards, and safety regulations.
  
• Implement and maintain housekeeping procedures, checklists, and operational standards.
  
• Participate in management meetings and provide operational reporting as required.
  
• Perform additional duties as assigned by management.
  

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.