Relationship Banker

Bank of America is seeking a Customer Engagement Associate to support clients in the lobby by providing education on mobile, online, and ATM banking, and by handling cash transactions. Responsibilities Engage clients to discuss their financial needs and goals. Educate clients on how to conduct simple banking transactions through self‑service technologies such as ATM, online and mobile banking. Accurately and efficiently process cash transactions for clients as needed. Execute the bank's risk culture and strive for operational excellence. Build and nurture relationships with clients to meet their financial needs. Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience and maintain a high level of service. Manage cash responsibilities. Required Qualifications Enthusiastic, self‑starter with a strong work ethic and focus on results. Strong client focus and ability to build and nurture relationships. Capability to identify solutions for new and existing clients based on their needs. Excellent communication skills, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Educate clients on simple banking transactions via self‑service technologies. Strong critical thinking and problem‑solving skills. Follow established processes and guidelines, adhering to all applicable laws and regulations. Efficient time and capacity management. Results‑oriented, acting in the best interest of the client. Must be able to work weekends and/or extended hours; may be scheduled at any financial center location within a reasonable distance. Desired Qualifications Experience in financial services and knowledge of industry products and solutions. One year of successful sales experience in a salary plus incentive environment with individual sales goals. Six months of cash handling experience. Bachelor's Degree or business‑relevant Associate’s Degree such as business management, business administration or finance. Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift and Hours Shift: 1st shift (United States of America). Hours per week: 40. Pay & Benefits Pay range: $25.00 - $26.77 hourly, based on experience, education and skill set. Role is compensated with a base salary and is not incentive eligible. Benefits: industry‑leading benefits, paid time off, resources and support to employees. Pay Transparency details: US - CT - Wallingford - 938 N Colony Rd - Wallingford North Colony (CT2360). Privacy Statement: #J-18808-Ljbffr Bank of America