AWS Contact Center Lead

InterSources Inc

AWS Contact Center Lead

We are seeking an experienced AWS Contact Center Lead to design, implement, and manage cloud-based contact center solutions using Amazon Connect and related AWS services. The role involves leading customer experience initiatives, integrating omnichannel capabilities, and optimizing workflows for scalability and efficiency. You will collaborate with cross-functional teams to deliver secure, resilient, and high-performing solutions, while guiding best practices and providing technical leadership. Strong expertise in AWS ecosystem, voice and chat integrations, and stakeholder management is essential.

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Vacancy posted 1 day ago

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