Operations Leader: Scale, Governance & Customer Advocacy
Capital One
Capital One is seeking a Director of Operations in Plano, TX, with hybrid work rights. You will lead internal and external operating units, driving CX quality, readiness, governance, and risk management while partnering with BPO vendors and cross-functional teams. The role emphasizes transformation, scalable operations, and a strong leadership culture across multi-site and vendor-driven operations to deliver best-in-class experiences. #J-18808-Ljbffr Capital One
Vacancy posted 3 days ago
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