Trading Floor Support Analyst

Trading Floor Support Analyst

Location: New York, NY 10172 Work Location: 277 Park Avenue, New York, NY 10172 Duration: 12 Months Work Arrangement: 100% Onsite

Opening for 2 levels- Experience Level: Mid-Level 5+ Years; Pay Rate: $45.71/hr W2 Experience Level: Senior 10+ Years; Pay Rate: $60.71/hr W2

Job Description

We are seeking an experienced Senior Trading Floor Support Analyst to provide real-time technical support and rapid issue resolution for trading systems, applications, hardware, and market data technologies used by front-office personnel on the trading floor. The ideal candidate will have strong experience supporting trading environments, financial systems, market data applications, and high-pressure production environments, with the ability to troubleshoot issues quickly and minimize business disruption.

Responsibilities

• Provide real-time technical support to traders, sales, and other front-office personnel.
• Troubleshoot and resolve issues involving trading platforms, financial applications, market data feeds, hardware, and network connectivity.
• Monitor the health, availability, and performance of trading systems and escalate incidents appropriately.
• Diagnose and resolve hardware, software, application, connectivity, and workstation issues.
• Collaborate with infrastructure, application, networking, and other technology teams to resolve complex technical problems.
• Support market data applications and technologies used by trading teams.
• Perform incident management and provide timely communication during critical issues.
• Identify recurring problems and contribute to root-cause analysis and permanent resolutions.
• Document technical issues, resolutions, procedures, and troubleshooting guides.
• Contribute to the development and maintenance of knowledge bases and support documentation.
• Help ensure minimal downtime and maintain compliance with operational, security, and regulatory standards.
• Work effectively in a fast-paced, high-pressure, time-sensitive trading floor environment.

Required Skills & Qualifications

• 10+ years of experience in technical support, application support, infrastructure support, or trading floor support.
• Experience supporting trading platforms, financial systems, or front-office technology environments.
• Strong knowledge of market data applications such as Bloomberg, Reuters/Refinitiv, or ICE.
• Experience troubleshooting Windows and Linux environments.
• Familiarity with scripting and basic networking concepts.
• Strong understanding of hardware, applications, connectivity, and desktop/trading workstation troubleshooting.
• Experience working with infrastructure, networking, and application teams to resolve production issues.
• Strong incident management, troubleshooting, and problem-solving skills.
• Excellent communication and multitasking abilities.
• Ability to prioritize and resolve issues quickly in a high-pressure, time-sensitive trading environment.
• Strong customer-service orientation with the ability to interact directly with traders and senior front-office personnel.

Preferred Experience

• Previous experience supporting an investment bank, broker-dealer, hedge fund, asset manager, or other capital markets environment.
• Experience with electronic trading platforms and market data infrastructure.
• Exposure to production support, incident management, root-cause analysis, and change management processes.
• Experience supporting technology in a trading floor or other mission-critical environment.

Note: This role is 100% onsite at 277 Park Avenue, New York, NY 10172.