Training Manager

PRC Baker Places is a non-profit organization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services. All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment.

Mission Statement: Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential.

Values that Guide Us: Accountability, Honesty, Integrity, Diversity & Inclusion, Respect

If you're passionate about making a real impact in your community, working in a dynamic, inclusive environment, and helping people rebuild their lives, PRC Baker Places is the place for you.

Job Title: Training Manager Division/Department Programs/Admin

FLSA Status: FTE Exempt Reports to: Vice President of Strategy & Implementation

Direct Reports: Training Coordinator Indirect Reports: None

Position Overview

The Training Manager is an intermediate management role responsible for planning, coordinating, delivering, and evaluating all employee onboarding, compliance, clinical readiness, safety, documentation, systems, and competency-based training programs for PRC | Baker Places. The position serves as the central point of accountability for employee training, workforce readiness, regulatory compliance, and ongoing staff development. The role also manages the Training Coordinator.

The Training Manager partners closely with the Senior Management Team, Social Services management, and Baker Places' Program Management Team to achieve an excellent standard of client care and staff support through effective training.

Primary Duties and Responsibilities
• Manage all organizational training and onboarding programs.
• Develop and maintain training curricula, materials, and competency assessments.
• Coordinate training schedules, instructors, and resources.
• Report training completion and compliance metrics.
• Oversee all non-PX phases of employee onboarding and orientation.
• Ensure completion of required trainings through administrating and monitoring of completion.
• Participate in coordinating onboarding activities with PX, IT, Quality, Clinical Operations, and Program Leadership.
• Coordinate and maintain competency validation process for all clinical staff.
• Coordinate and maintain staff readiness and systems proficiency for systems such a ADP, Epic, MDApp, Microsoft products, LearnSFDPH, etc.
• Develop and maintain competency checklists.
• Coordinate supervised practice, shadowing, and skill validation.
• Track employee readiness for independent assignment.
• Maintain training records and compliance documentation.
• Monitor certification and recertification requirements.
• Prepare training reports, dashboards, and compliance metrics.
• Recommend improvements to training programs and onboarding processes.
• Coordinate leadership development and supervisory training.
• Support succession planning and employee development.
• Participate in training rotation with the Training Coordinator.
• Provide supervision to the Training Coordinator.
• Participate in any audits/monitorings and audit/monitoring preparation.
• Promote agency mission, purpose, and values in relationships with internal and external providers.
• Additional duties as assigned.

Minimum Qualifications
• Bachelor's degree in Human Resources, Education, Organizational Development, Behavioral Health, Healthcare Administration, Social Work, or related field.
• Five (5) years of training, workforce development, organizational development, healthcare education, or related experience.
• Three (3) years of supervisory or management experience.
• Experience in developing and delivering training programs.
• Proficiency with learning management systems and Microsoft Office applications.
• Demonstrated effective management and leadership skills with diverse populations.
• Demonstrate cultural competency while working with diverse populations on the issues of mental health, substance use, and HIV/AIDS in a social rehabilitation model.
• Ability to establish collaborative partnerships.
• Strong written and verbal communication skills.
• Experience in behavioral health, healthcare, nonprofit, or social services organizations preferred.
• Knowledge of Medi-Cal, DHCS, CalAIM, and behavioral regulations preferred.
• Experience with Epic or other electronic health record system preferred.
• Experience administrating ANSA certification and Epic training preferred.
• Understanding of adult learning principles and instructional design.
• Understanding of regulatory and compliance training requirements.
• Flexibility, adaptability, and ability to focus attention on workflow processes, procedures, budgetary guidelines, and documentation/productivity standards.
• Effective time management and ability to meet deadlines.
• Must be available to work flexible hours outside of assigned shifts occasionally.
• Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.