IT Operations Manager

Job Description

Job Description

SUMMARY

Responsible for the management and training of the credit union’s IT Operations Team and to provide support for all end user systems and peripherals, networking, telephony and communications equipment. Responsible for researching, developing, implementing, testing, monitoring, and reviewing end user systems to adhere to the credit union’s standards, policies, and procedures, and Information Security Program to protect assets and mitigate risks for unauthorized access, disclosure, and misuse.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree (BSA/BS) or equivalent from four-year college or technical school; three (3) years related experience and/or training; or equivalent combination of education and experience.

SKILLS

• Functional knowledge of information systems, help desk or service desk management
• Supervisory and project management experience
  

Credit must be in good standing. M ust be bondable pursuant to §13.3(b) of the NCUA’s Rules and Regulations.