Customer Service Representative - Full Time

Charleston Mancan is assisting a local Charleston company seeking a Customer Service Representative position. Fulltime position with a pay rate of $17.75 hourly. Monday - Friday (40 hours a week) typically 8am - 5pm ( possible slight flex)

The Customer Service Representative is responsible for answering phone calls in a prompt and courteous manner to achieve contractual obligations. Responsible for answering Member's and Provider's questions related to Medicaid/CHIP with a quick and accurate response. They are also responsible for timely completion of all correspondence and reporting functions associated with the Customer Service Department.

Qualifications Required

1. High School Graduate:
2. Strong ability to relate with a variety of people in a non-judgmental manner
3. Strong organizational, verbal and written communication skills
4. Possess some knowledge of the health care system
5. Personal Computer (PC) and Keyboard skills
6. Proper usage of the English Language
7. Courteous manner/even temperament
8. Excellent communication skills

Qualifications Desired

1. Previous call center experience
2. College degree
3. Previous Government program experience
4. Medical Terminology
5. CPT and ICD-10 Coding
6. Familiar with medical and hospital claims
7. Familiar with Prescription Coding (NDC)
8. Familiar with Coordination of Benefits Ruling

Essential Functions


1. Takes an average of 40-60 calls daily
2. Has established adequate proficiency in using the application necessary to perform the functions of a Customer Service Representative
3. Maintains monthly monitoring score of 95% accuracy or above on the 17 Points of Excellence
4. Demonstrates a complete understanding of departmental policies and procedures
5. Able to perform assigned tasks with minimal supervision
6. Meets requirements on annual performance evaluation
7. Consistently displays a positive attitude and acceptable attendance
8. Increasing improvement in performance and job knowledge
9. Documents calls according to departmental guidelines

To apply for this job come to Mancan 313 5th Ave, South Charleston WV 25303

Mancan temporary employment staffing agency offers our employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical, referral bonus, direct deposit and weekly pay. Some of the best companies in the area use Mancan temporary staffing including Fortune 500 companies. It is a great opportunity for you to get your foot in the door with some of the area’s top companies. If you have any questions or if interested in the position please do not hesitate to call us at View phone number on click.appcast.io.


Mancan temporary employment Staffing agency accepts applications Monday, Tuesday, Thursday and Friday from 9am-3pm. We are located at 313 5th Ave South Charleston WV. Please bring 2 forms of unexpired government identification and a resume is also helpful.
PLEASE FAX YOUR RESUME WITH SALARY REQUIREMENTS TO View phone number on click.appcast.io or Call your LOCAL MANCAN TEMPORARY STAFFING AGENCY @ View phone number on click.appcast.io and a Knowledgeable Helpful Staffing Specialist with help you!!!

And remember…If anyone can …MANCAN
The Staffing Agency with the Can Do Attitude..
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