Director Customer Care & perfomance , Europe

Director Customer Care & perfomance , Europe

Overview
This role builds on the Customer Care Performance Team (CCPT) model, ensuring that complex technical events are translated into clear customer impact, driving faster decisions, stronger resilience, and improved customer trust.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.