Product Specialist

Product Specialis t (Accounting & Financial Operations)

Department:

Location: Hybrid- Tampa, FL OR Remote

Summary of Duties & Responsibilities:

The Product Specialist serves as the critical bridge between core accounting operations and our software development lifecycle. This role is ideal for an experienced accounting professional who possesses deep accounting expertise and a strong passion for leveraging technology to optimize financial workflows. We will train the right domain expert on our specific product management and software delivery methodologies.

This role requires a strong foundation in General Ledger (G/L) accounting and financial operations. The ideal candidate will have 5+ years of hands-on experience in general ledger accounting, including financial close processes, journal entries, account reconciliations, financial reporting, and multi-entity accounting structures. A deep understanding of accounting principles and financial workflows is essential for success in this role.

The Product Specialist should also possess knowledge of payroll systems, multi-currency accounting concepts, intercompany accounting, project-based accounting, and revenue recognition principles. Experience working with ERP systems is strongly preferred.

We are looking for a self-motivated, highly organized, and collaborative professional who thrives in a team environment and brings a passion for business systems. This role will evangelize product capabilities, and drive customer adoption and success.

Essential Functions

• Serve as Support escalation point for FAM product portfolio
• Research FAM product issues and identify potential solutions
• Record, document and manage FAM product issues and modifications
• Translate real-world accounting challenges and compliance workflows into clear software requirements and user stories for the development team
• Leverage accounting background to design and execute User Acceptance Testing (UAT)
• Ensure new software releases accurately support complex multi-currency and intercompany transactions
• Collaborate with internal teams and customers to support financial and accounting business processes
• Performs other related duties as assigned

Skills & Competencies

• Leadership: Demonstrates extreme ownership for the decisions, actions and outcomes related to personal and team related activities.
• Professional: Demonstrates a high level of personal responsibility, preparation and pride for work product, team and organization. Effectively communicate FAM product issues, feedback, and recommendations to colleagues, verbally and in writing.
• Domain Knowledge: Growing knowledge of the finance and accounting business domain, product area features and capabilities, market landscape (competitor software products) and industry trends. Engage FAM end users to understand product usage and capture product feedback via feedback sessions, focus groups and other forums.
• Execution: Analyze and document requirements for targeted FAM product modifications in context of existing functionality. Ability to identify and troubleshoot software issues and provide effective solutions, in collaboration and communication with internal and external stakeholders.
• Technical Aptitude & Curiosity: Possesses a natural curiosity for how software systems work under the hood. Strong logical troubleshooting skills with a desire to learn software product management frameworks, agile methodologies, and system design.

Education or Prior Work Experience

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or related field preferred
• 5+ years of General Ledger accounting experience required
• Strong understanding of core accounting principles and financial processes is required
• Experience implementing, supporting, facilitating, and/or testing financial accounting systems preferred
• Experience working with ERP platforms is a plus
• Experience with project-based accounting or professional services environments is a plus

Reports to: Associate Director, Finance and Accounting Management

Number Supervised: 0

Travel: Up to 15%

Classification: Non-Exempt

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.