IT Service Coordinator

RESPONSIBILITIES:
Kforce has a client in Philadelphia, PA that is seeking an IT Service Coordinator to support the day-to-day operations of a Desktop Support team. This role will focus on coordinating IT service requests, managing support queues, scheduling technicians, communicating with end users, assisting with equipment and purchasing processes, and providing general administrative support to the IT organization.

Responsibilities:
* Monitor, update, and route IT service tickets
* Coordinate desktop support technician assignments and site visits
* Research incomplete service requests and obtain necessary information
* Communicate with users regarding ticket status and scheduling
* Follow up on completed requests to ensure customer satisfaction
* Maintain accurate ticket and workflow information
* Compile service desk metrics and operational reports
* Assist with IT equipment, software, and service purchase requests
* Receive and verify incoming IT equipment
* Support IT inventory and administrative processes
* Provide coverage for additional service queues as needed
* Assist with IT projects and general department activities

REQUIREMENTS:
* High School diploma or GED required
* 1+ years of relevant experience
* Previous experience in help desk, service desk, IT coordination, scheduling, customer service, or administrative support preferred
* Experience with ticketing/workflow management systems preferred
* Strong Microsoft Office and Outlook skills
* Strong organizational, communication, and customer service skills
* Ability to manage multiple priorities in a fast-paced environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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