Epic Analyst - ClinDoc

Epic Analyst – IT Care Delivery Applications Position may be filled as an Epic Application Analyst Level I, II, or III based on education, experience, and qualifications. The role is remote and limited to residents of Arkansas, Kansas, Missouri, Oklahoma, or Texas who live and work full‑time in those states or will relocate prior to starting employment. Key Responsibilities Provide day‑to‑day technical support to end users, troubleshooting issues, answering questions, and resolving system errors to maintain uninterrupted use of the EHR system. Perform routine maintenance tasks such as software updates, patches, and upgrades to ensure stability and security. Participate in testing and validation activities for system changes, enhancements, and upgrades following required change‑management processes. Configure and customize the EHR system to meet the specific needs and workflows of providers and organizations. Collaborate with cross‑functional teams—IT, clinicians, administrators, vendors—to support EHR initiatives and projects and facilitate communication and coordination. Maintain accurate documentation of system configurations, user procedures, and support issues to support knowledge transfer. Build strong relationships with core customer base (e.g., nurses, physicians, revenue cycle staff) and facility leadership. Perform additional duties as assigned. Qualifications Epic Analyst LevelI Bachelor’s degree required. 0–3years of applicable IT or healthcare experience. Epic certification required within three months of class completion or six months from hire. Epic Analyst LevelII Bachelor’s degree required. 3–5years of applicable IT or healthcare experience. Epic implementation experience preferred. Epic certification in the specified area required; multiple Epic certifications preferred. Epic Analyst LevelIII Bachelor’s degree required. 5or more years of applicable IT or healthcare experience. Multiple Epic implementation experiences preferred. Certification in one or more Epic applications required. Knowledge, Skills, and Abilities Analytical, organizational, and verbal communication skills. Ability to work independently and within teams. Problem‑solving skills and understanding of customer needs. Knowledge of healthcare business processes, technology, workflows, and terminology. Proficiency with desktop tools such as Word, Excel, and PowerPoint. Benefits We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, among others. Equal Employment Opportunity Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities. #J-18808-Ljbffr