Part- Time Patient Care Coordinator

Job Description

Job Description

Benefits:

• Discounts on Treatments & Skin Care
• Bonus based on performance
• Paid time off

Part- Time Patient Care Coordinator
Aura Health & Spa | Plymouth, MI
Part-Time | Competitive Hourly Pay ($20 -$22 an hour)

Join Our Team

Aura Health & Spa is a premier physician-led medical aesthetics practice dedicated to helping our patients look and feel their best through personalized care, advanced treatments, and an exceptional patient experience. We are seeking a warm, professional, and highly motivated Patient Care Coordinator who is passionate about aesthetics and committed to delivering concierge-level service.

As a Patient Care Coordinator, you are more than the face of our practice, you are a trusted guide throughout each patient's aesthetic journey. From the first phone call or text to treatment follow-up, you will build meaningful relationships, educate patients on their options, coordinate care, and ensure every interaction exceeds expectations.

What You'll Do

• Create a welcoming, five-star experience for every patient from the moment they contact our office.
• Answer incoming calls, text messages, emails, and online inquiries promptly and professionally.
• Schedule consultations and treatments while optimizing provider schedules.
• Educate patients on procedures, skincare products, memberships, financing options, and current promotions.
• Coordinate patient consultations, treatment plans, and follow-up appointments.
• Guide patients through their aesthetic journey while building trust and long-term relationships.
• Process payments, help create treatment quotes, and review financing options when applicable.
• Follow up with new patient leads in a timely manner and nurture them through the consultation process.
• Support patient retention by discussing maintenance treatments, memberships, loyalty rewards, and referral programs.
• Assist in maintaining a clean, organized, and welcoming office environment.
• Collaborate closely with providers and team members to ensure seamless patient care.
• Contribute to practice growth through exceptional customer service, patient education, and relationship building

What We're Looking For

• Previous experience in a medical spa, plastic surgery, dermatology, aesthetics, or medical office at least one year preferred.
• Passion for the aesthetic industry and helping patients achieve their goals.
• Outstanding communication and interpersonal skills.
• Strong sales skills with a patient-first approach.
• Exceptional organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Self-motivated, dependable, and solution-oriented.
• Strong computer proficiency and experience with scheduling and EMR systems preferred.
• Team player with a commitment to providing an outstanding patient experience.
• Part-time position requiring availability 2–3 days per week, Monday–Friday, with flexible shifts between 9:30 AM and 7:30 PM.
• Must be available to work occasional Saturdays (approximately 1–2 per month).

Why You'll Love Working at Aura Health & Spa

At Aura Health & Spa, we believe exceptional patient care begins with an exceptional team. We foster a positive, supportive, and collaborative work environment where your professional growth is encouraged and your contributions are valued.

Benefits May Include

• Competitive hourly compensation
• Performance-based bonus opportunities
• Employee discounts on treatments and skincare
• Paid time off (eligible employees)
• Supportive, team-oriented culture

If you are passionate about aesthetics, thrive on building relationships, and take pride in delivering an elevated patient experience, we would love to hear from you.

Apply today and become part of the Aura Health & Spa family!