Program Coordinator - Reporting, Training and Continuous Improvement (THRIVE)

Department: SOM Wichita Psychiatry and Behavioral Sciences

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Wichita THRIVE

Position Title:

Program Coordinator - Reporting, Training and Continuous Improvement (THRIVE)

Job Family Group:

Professional Staff

Job Description Summary:

The Reporting, Training & Continuous Improvement Coordinator provides centralized coordination and administrative support for the Thrive Kansas Digital Mental Health Initiative by overseeing reporting processes, training logistics, implementation tracking, documentation management, technical issue coordination, and continuous quality improvement (CQI) activities. Working closely with implementation, evaluation, technical, and Community Health Worker (CHW) leadership teams, this role ensures accurate monitoring of program progress, compliance with reporting requirements, effective delivery and tracking of training activities, timely resolution of operational and technical issues, and the ongoing evaluation and improvement of implementation efforts to support program quality, effectiveness, and sustainability.

The Thrive Kansas Digital Mental Health Initiative is a grant funded, statewide, evidence-based digital therapeutic strategy designed to expand access to treatment for depression, substance use disorders (SUD) and other mental disorders in rural Kansas. The initiative deploys clinically validated computerized mental health interventions supported by community-based facilitation and integrated into rural primary care, behavioral health, and community settings.

Job Description:

Job Duties

Training Coordination & Workforce Readiness Support

• Coordinate training schedules for providers, navigators, support staff, project personnel, and participating organizations.

• Maintain training calendars and communication materials.

• Track training completion, attendance, and readiness metrics.

• Coordinate logistical aspects of onboarding activities.

• Maintain records and documentation related to training and workforce preparation.

• Support coordination of cross-team educational and learning activities.

Reporting & Deliverable Tracking

• Maintain reporting calendars and submission schedules.

• Track grant deliverables and major reporting milestones.

• Monitor deadlines for recurring reports and required documentation.

• Assist with preparation and organization of reporting materials.

• Maintain archives of submitted reports and supporting records.

• Support dissemination activities, presentations, and stakeholder communications.

Continuous Quality Improvement (CQI) Support

• Coordinate meetings related to evaluation reviews and CQI cycles.

• Track CQI action plans, improvement activities, and follow-up tasks.

• Support Learning Collaborative planning and logistics.

• Maintain records related to implementation improvement activities.

• Monitor progress on CQI initiatives and improvement recommendations.

Evaluation & Documentation Coordination

• Coordinate implementation and evaluation-related meetings.

• Support documentation needs associated with evaluation activities.

• Track evaluation timelines, deliverables, and required submissions.

• Maintain organized records supporting implementation and evaluation processes.

• Facilitate communication between operational and evaluation teams regarding documentation needs.

Technical Issue Tracking & User Support Coordination

• Log, track, and route technical and access-related issues to appropriate team members.

• Maintain issue-tracking systems and monitor resolution progress.

• Track trends and recurring implementation challenges.

• Maintain user-facing support documentation, FAQs, and guidance materials.

• Coordinate communication regarding technical updates and system changes.

Collaboration with CHW Team Leadership

• Coordinate training logistics involving CHWs as needed.

• Track CHW-related implementation issues that require follow-up.

• Communicate with CHW Project Manager and CHW supervisors regarding operational readiness and reporting needs.

• Support alignment of CHW activities with reporting, CQI, and implementation-monitoring processes.

• Conducts activities in a professional and ethical manner, and in accordance with KUMC Policies and applicable local, state and federal laws and regulations.

• Performs job responsibilities in a safe and secure manner.

• Coordinate work with other University areas ensure integration and support of the University mission.

• Develops, maintains and expands job-specific knowledge and skills to keep pace with industry changes and supports the university's commitment to excellence and innovation.

• Participates in relevant committees, task force, or other similar activities.

• Maintain confidentiality of medical center, employee, and patient information. Manages sensitive data with discretion and in accordance with KUMC policies and legal requirements.

• Maintains the highest standards of integrity, respect, professional conduct, and ethical standards.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Work Environment:

• This position may be eligible for a hybrid (in-office/remote) work schedule, based on a set departmental schedule and with management approval. Incumbent must reside in Kansas or Missouri.

Required Qualifications

Work Experience:

• Two (2) years of experience in project coordination, program management, or related project-based work. Education may be substituted for experience on a year for year basis.

Preferred Qualifications

Education:

• Bachelor’s degree in public health, public administration, healthcare administration, business, or related field.

Work Experience:

• Experience in healthcare, behavioral health, digital health, or higher education environments.

• Experience supporting grant-funded or federally funded programs.

• Experience coordinating training programs or workforce development initiatives.

• Familiarity with implementation science, CQI processes, or evaluation cycles.

• Translate operational needs into structured workflows and documentation.

• Experience supporting multi-partner or statewide initiatives.

Skills

• Organization

• Detail oriented

• Multi-tasking

• Teamwork

• Communication

• Customer service

• Problem solving

• Digital collaboration tools (e.g. Teams, SharePoint, Smartsheet)

Required Documents

• CV

• Cover Letter

Comprehensive Benefits Package:

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available.

Employee Type:

Regular

Time Type:

Full time

Rate Type:

Hourly

Compensation Statement:

The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.

Pay Range:

$28.20 - $38.35

Minimum

$28.20

Midpoint

$33.17

Maximum

$38.35