Tier II Desktop Support

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As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathaway youll be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Under broad supervision coordinates diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of moderately complex problems or escalation on behalf of customer to appropriate technical personnel. Supports and maintains effective relationships with users. May develop or document standard operating procedures and customer service guidelines relating to IT support. Role typically requires between 3 and 5 years of experience.

Experienced Tier II Desktop Support Specialist providing advanced technical support for desktops laptops peripherals Microsoft technologies networking and enterprise applications in a manufacturing environment. Possesses a working understanding of IQMS ERP / DELMIAWorks and the impact of technology issues on production inventory purchasing shipping quality and warehouse operations.

Key Responsibilities:

• Provide Tier II support for Windows desktops laptops workstations printers scanners mobile devices and related peripherals.
• Troubleshoot hardware software operating system application network connectivity and user-access issues.
• Support Windows 11 Microsoft 365 Outlook Teams Office Active Directory and other enterprise applications.
• Manage user accounts permissions workstation configurations software installations and application access.
• Troubleshoot VPN Wi-Fi TCP/IP DNS DHCP printing scanning and network connectivity issues.
• Provide end-user support for IQMS ERP / DELMIAWorks including basic application workstation access printing and connectivity issues.
• Maintain a working knowledge of IQMS processes including manufacturing production inventory purchasing receiving shipping quality and warehouse operations.
• Coordinate with ERP network infrastructure security and application teams to resolve complex issues.
• Document prioritize track and resolve incidents through an IT service-management/ticketing system.
• Perform root-cause analysis and identify recurring technical or application issues.
• Support user onboarding workstation deployments hardware refreshes software upgrades and IT projects.
• Maintain technical documentation knowledge-base articles procedures and asset records.
• Provide professional customer-focused support to manufacturing warehouse office and management users.
• This role is on-site and requires occasional travel to other facilities as needed.

Core Skills:

Desktop: Windows 10/11 Microsoft 365 Office Outlook Teams Active Directory Group Policy Hardware Printers Scanners Workstations

Networking: TCP/IP DNS DHCP VPN Wi-Fi Network Connectivity Remote Support

ERP: IQMS ERP DELMIAWorks Manufacturing Applications ERP User Support Production Inventory Purchasing Shipping Receiving Quality Warehouse

IT Support: Tier II Troubleshooting Incident Management ITSM/Ticketing Hardware Deployment Software Installation Root-Cause Analysis Documentation End-User Support

Ideal Candidate

A hands-on Tier II Desktop Support professional with strong troubleshooting and customer-service skills and a practical understanding of IQMS ERP / DELMIAWorks. The ideal candidate can support both traditional IT infrastructure and the technology used by critical manufacturing and operational teams while effectively collaborating with ERP infrastructure network and security teams.

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.