Program Operations Manager, Human Data

About the role the company's Human Data team partners with external domain experts — clinical pharmacists, securities lawyers, physicists, philosophers, and more — whose work directly shapes what Claude can do and how safely it does it. We're looking for a Program Operations Manager to build and run the operational backbone of this program. You'll own the systems that keep a large, distributed group of external experts productive: onboarding, access and tooling, communications, data integrity across our vendor partner, and the reporting layer that shows how the program is performing. The processes you'll run are still being built, and you'll be executing them at a volume that surfaces gaps nobody has seen yet. A meaningful part of the role is noticing what's going poorly, improving or automating it, and feeding that back into how the program is designed. You'll be the person research teams come to when they need experts ramped, and the person experts come to when they're blocked. It's a highly visible role with a clear throughline to the work that trains Claude. Responsibilities Run onboarding end-to-end. Own the workflow that takes external experts from offer-accepted to productive — setup, access, communications, and the things that inevitably go sideways. Own access provisioning. Grant, audit, and maintain access across collaboration tools and internal systems for a large external population. Build the documented, auditable process that makes this scale. Maintain program data integrity. Keep the tracking systems research teams rely on accurate and current; reconcile records with our external workforce partner and catch discrepancies early. Build program reporting. Stand up weekly metrics on headcount, time-to-productive, support volume, and domain coverage. Use the data to spot gaps and surface recommendations. Partner across the organization. Work with research DRIs, IT, and our vendor partner to resolve access issues and keep experts unblocked. You may be a good fit if you: Have 4+ years of experience in program operations, research operations, recruiting coordination, vendor management, or a similar operational role Have owned an operational process end-to-end — you've been the person accountable when something broke, and the person who fixed it Are comfortable being the primary point of contact for a large, distributed population — you answer questions directly rather than routing them Exercise strong judgment about prioritization when the volume of work exceeds the time available, and know when to elevate versus resolve independently Are highly detail-oriented and take real ownership of data accuracy — you notice when a tracker is stale and can't leave it that way Write clearly and concisely; most of this job happens over Slack and email, and clarity compounds across hundreds of interactions Are comfortable executing at high volume in a program that's still being shaped — you handle edge cases well and surface what you learn Use AI tools as a core part of how you work — drafting communications, cleaning data, building lightweight automations — and are comfortable with spreadsheets when that's the right tool Strong candidates may also have: Experience scaling an operational program through rapid growth Background in external workforce, vendor, or recruiting operations Light scripting or automation experience (Apps Script, Zapier, or similar) Annual Salary

$270,000 — $290,000 USD

Requirements Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. #J-18808-Ljbffr United States Digital Space LLC