Sr. Professional Services Consultant - Data Security

The Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Data Security products, including Endpoint DLP, Insider Threat Management (ITM) SaaS, Email DLP, Cloud Application Security Broker (CASB), SaaS Isolation & Adaptive Access Control (AAC), Data Security Posture Management (DSPM), Insider Threat Detection (ITD), ITM On-Premises, and Proofpoint Isolation. The role involves developing new services, implementing best practices, and assisting in customer escalations. Responsibilities Scope engagements by assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations to optimize Proofpoint technologies. Provide strategic program design solutions to help clients identify, protect, monitor, and manage their most protected data and people. Collaborate with Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations. Work closely with the corresponding sales organization to meet customer needs and maintain high customer satisfaction. Present updates to management, identifying risks, challenges, and proposed solutions. Qualifications 8+ years industry experience in a customer-facing role. 8+ years of experience in IT consulting or related fields. Familiarity with Data Security: Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and/or Identity Threat Detection concepts. Clear and effective communication skills, both written and verbal. Strong organizational abilities with attention to detail. Commitment to delivering exceptional client service. Proven ability to manage multiple tasks simultaneously and follow through to completion. English proficiency in both technical and non-technical communication. Desired Skills Proficiency in Active Directory, Entra ID (Azure AD), GPO management, and PowerShell scripting. Experience with identity security tools and knowledge of identity‑centric indicators of compromise. Proficiency in Windows Server environment and experience with web infrastructure components such as IIS and MS SQL. Basic understanding of Linux infrastructure. Exposure to Microsoft or Symantec DLP solutions. Technical Spanish speaking skills are desirable. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr