Chat Support Agent

Job Summary We are seeking a customer-focused Chat Support Agent to provide prompt and professional assistance to customers through live chat. Key Responsibilities Respond to customer inquiries via live chat in a timely and professional manner. Assist customers with product, service, billing, and account-related questions. Troubleshoot and resolve customer issues or elevate complex cases to the appropriate department. Maintain accurate records of customer interactions and resolutions. Follow company policies, procedures, and quality standards. Meet performance metrics such as response time, customer satisfaction, and resolution rate. Stay updated on company products, services, and promotions. Collaborate with team members to improve customer support processes. Required Qualifications High school diploma or equivalent (Associate's or Bachelor's degree is a plus). Previous experience in customer service, chat support, or call center environments is preferred. Excellent written communication and typing skills. Strong problem-solving and multitasking abilities. Basic computer proficiency and familiarity with chat support software. Ability to remain professional and empathetic when handling customer concerns. Flexible to work shifts, weekends, or holidays if required. Preferred Skills Fast typing speed with high accuracy. Strong attention to detail. Ability to work independently and as part of a team. Experience with CRM systems and live chat platforms. Knowledge of Microsoft Office or Google Workspace. #J-18808-Ljbffr