Contact Center Supervisor

The opportunity

Delaware North Gaming is hiring full-time Player Rewards Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guests' needs are being met positively.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Pay

Information on our comprehensive benefits package can be found at

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• The Supervision of Team Members.
• Follow and uphold all company policies and procedures.
• Adhere to marketing plans and implement promotions and giveaways as directed 
• Develop logs and maintain an efficient stock of materials necessary
• Investigate and resolve guest complaints and issues in a timely manner
• Maintain strict confidential guidelines concerning all guest interactions and records
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner

More about you

• High school diploma or GED required
• Minimum of 2 years of supervisory experience in the guest service field
• Experience in casino marketing systems preferred
• Must be able to obtain a state gaming license
• Working knowledge of Microsoft Office Suite

Physical requirements

• Ability to lift up to 30 pounds occasionally
• Able to stand for up to 8 hours a day
• Weekends, holidays, and swing shifts may be required

Shift details

Days
Evenings
Holidays
Weekends
OT as needed

Who we are

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.