Host

Host(ess) Position at Fitler Club

Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver world-class hospitality.

At Fitler Club, we hold employees to high standards in how they treat members, guests, and each other, and we hold our organization to high standards in how we care for our employees.

Free meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots, and wholesale pricing on designer retail products are just a few benefits available to all employees, in addition to a long list of traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match, generous PTO policies and company-sponsored holidays, and more. Employees receive annual performance reviews with opportunities for career development and wage increases.

Hospitality is a team sport, and every employee is integral to our success. All employees are encouraged to share feedback, be solution-oriented, and seek out opportunities to show those in our care how deeply we value them as members of our community.

We are extremely fortunate to have a diverse, dynamic, civically engaged, and generous membership - people you'll be excited and privileged to meet, greet, and serve. There's no better customer base anywhere in Philadelphia.

If Fitler Club sounds like the right place for you, we welcome you to apply to join us in our pursuit. We hope to have the opportunity to work alongside you, learn from you, develop you, care for you, and succeed with you. Thank you for your interest in joining our team.

Overview The Host(ess) will ensure complete satisfaction for all guests in the restaurant, adhering to proper procedures and standards. Taking guest orders, providing beverage service including tableside wine service, utilizing Club service standards, anticipate and monitoring guests' needs, and ensure satisfaction. This will also include preparing dining rooms and back of house for service, keeping all areas clean and immaculate. The host(ess) will maintain top-level product knowledge, knowing all aspects of the menu and beverage offerings. The host(ess) will also be cross trained in Flo's Café.

Responsibilities

• Host(ess) at Fitler Club will require elevated service knowledge and skill, consistently following sequence of service utilizing proper procedures and standards
• Providing guests exceptional service throughout all phases of their experience at the club through greeting, escorting to their seats, taking orders when necessary, supporting service staff, taking room service orders, thanking guests as they depart
• Creating and controlling the dining experience for all guests through proper flow and rotation of servers to ensure all guests' needs are met
• Flo's Café service will include taking guest orders, providing coffee service and continental food offerings, providing refreshment smoothies, utilizing club service standards, anticipate and monitoring guests' needs and ensure satisfaction.
• Communicating seamlessly with the service team, management, and culinary team regarding flow, special attention guests
• Maintaining all equipment, tools, and supplies while following all procedures and policies set forth by the company, division, department, and local health department communicate any equipment problems with management
• Working as a team and effectively communicating with management, and fellow staff in order to fulfill and address any issues or needs requested by guests and or other team members
• Be knowledgeable for all activities and events onsite and in the city
• Maintain confidentiality of all members and Club information
• Follows grooming and uniform standards established for this role
• Working as a team, effectively communicating with management and co-workers
• Ensure that member and associates areas are maintained in a safe and secure environment
• Always being positive, showing enthusiasm and being respectful to all team members
• Performs all other duties as directed by immediate supervisor

Qualifications

• 1 year experience as a host(ess) or similar customer service, including experience in high-end restaurants, hotel, retail, or club environment
• Strong communication and organizational skills
• Ability to follow directions well, make quick decisions, and keep organized while under pressure
• Must be self-motivated, polite and energetic
• Must be able to bend, stoop, squat and stretch to fulfill tasks and physically able to lift and carry heavy trays and equipment as well as delicate china and glassware
• Excellent customer service skills
• Punctuality and regular and reliable attendance
• Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands

*Fitler Club uses e-verifiy for employment verification