Helpdesk Support Technician

Job DescriptionJob DescriptionHelpdesk Support TechnicianYou will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.Requirements: At least two years of experience working as a help desk or service desk consultantProficiency in troubleshooting complex systemsExcellent communication skills, both written and verbal1 or more years of experience with desktop systems up to Windows 111 or more years of experience with server systems up to Server 20221 or more years of experience with Microsoft OfficeExperience with MacOS is a plusExtensive application support experienceWorking knowledge of a range of diagnostic utilitiesExceptional interpersonal skills, with a focus on rapport-building, listening and questioning skillsStrong documentation skillsAbility to conduct research into a wide range of computing issues is requiredAbility to present ideas in a user-friendly, business-friendly mannerProven analytical and problem-solving skillsExperience working in a team-oriented, collaborative environmentAssociates degree or higher in Information Technology or related work experience\nCompany DescriptionWe are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supremeCompany DescriptionWe are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supreme