Service Advisor - (Mobile Operations)

Job Description

Job Description

Mobile Service Advisor

Location: Greensboro Headquarters – Greensboro, NC | On-Site
Schedule: Monday–Friday, 8:00 AM–5:00 PM | Rotating Saturday Coverage
Pay Range: $22.00–$28.00 per hour , based on experience

Be the Person Who Keeps It All Moving

When a customer needs service, a technician needs direction, or the schedule changes unexpectedly, the Mobile Service Advisor is at the center of it all.

Think of this role as mission control for our mobile service operation .

You'll coordinate technicians, communicate with customers, manage repair orders, help secure approvals, and make sure nothing falls through the cracks from the first service request through job completion.

National Fleet Management is a rapidly growing heavy-duty truck service company supporting commercial fleets across nine states . As our mobile operation continues to expand, we're looking for someone who can bring organization, urgency, strong communication, and sound judgment to a fast-moving service environment.

This is not a position where every day follows the same script. Priorities change. Emergency calls happen. Customers need answers. Technicians need support.

If that's the type of environment where you do your best work, we want to hear from you.

What You'll Do

As a Mobile Service Advisor, you'll serve as a key connection between our customers, mobile technicians, Parts team, and operations leadership .

Your responsibilities will include:

• Receive and manage a high volume of customer service requests.

• Create and maintain accurate repair orders and service documentation.

• Dispatch mobile technicians and coordinate schedules across multiple service territories.

• Provide customers with clear updates regarding repair status, expected timelines, and next steps.

• Prepare repair estimates and obtain necessary customer approvals.

• Work closely with Parts to coordinate availability and reduce repair delays.

• Help maximize technician productivity by keeping schedules organized and jobs moving.

• Reprioritize work when breakdowns, emergencies, or customer needs change.

• Track open repairs and follow through until work is completed.

• Maintain accurate notes and documentation throughout the service process.

What We're Looking For

Success in this position requires more than simply answering phones and scheduling appointments.

We're looking for someone who can take ownership, communicate clearly, stay organized, and make good decisions when things get busy.

You'll likely be successful here if you:

• Stay composed when several things need your attention at once.

• Communicate professionally and confidently with customers and technicians.

• Have strong organizational skills and attention to detail.

• Follow through on commitments without needing constant reminders.

• Know how to prioritize urgent needs while keeping other work moving.

• Adjust quickly when schedules or priorities change.

• Enjoy solving problems and finding practical solutions.

• Understand that great customer service requires both responsiveness and accountability.

• Work well as part of a team while being comfortable owning your responsibilities.

Previous experience as a Service Advisor, Dispatcher, Fleet Coordinator, or similar position within heavy-duty diesel, trucking, fleet maintenance, automotive, or commercial vehicle service is strongly preferred.

Fast-Paced Is Part of the Job

Mobile service doesn't always go according to schedule.

A breakdown can change the plan. A technician may need additional parts. A customer may suddenly have an urgent repair. Several priorities may need attention at the same time.

Your job is to help bring order to that activity.

We value people who don't freeze when the plan changes. Instead, they assess the situation, communicate, adjust, and keep moving.

If you enjoy being the person others can rely on to figure out what needs to happen next , this could be a great fit.

Compensation & Benefits

$22.00–$28.00 per hour, based on experience

National Fleet Management offers a competitive benefits package designed to support our employees and their families, including:

• Health, Dental & Vision Insurance

• 401(k) with Company Match + Profit Sharing

• HSA and FSA options

• Paid Time Off

• Paid Holidays

• Employer-Paid Life Insurance

• Employee Assistance Program (EAP)

• $2,000 Technician Referral Bonus

• Ongoing Training & Professional Development

• Opportunities for Career Advancement

As National Fleet Management continues to grow, we're committed to developing employees who demonstrate strong performance, ownership, leadership, and a commitment to our customers.

How We Work

Our expectations are straightforward:

Keep your commitments. Communicate clearly. Stay organized.

Solve problems. Support your teammates. Take care of the customer.

We work hard, move quickly, and understand that every role contributes to keeping our customers' fleets on the road.

Ready for Your Next Opportunity?

If you're looking for a role where you're trusted to make decisions, solve problems, support a growing operation, and make a visible impact every day, we'd like to meet you.

Bring your organization. Bring your professionalism. Bring your grit.

Apply today and help us keep America's fleets moving.Equal Opportunity & Drug-Free Workplace

National Fleet Management is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

National Fleet Management also maintains a drug-free workplace. Employment may be contingent upon successful completion of applicable pre-employment screening requirements and continued compliance with company policies.