Accounts Receivable Specialist

divh2Accounts Receivable Specialist/h2pAt Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, youll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer./ppThe Accounts Receivable Specialist is responsible for managing the full lifecycle of customer receivables. This role focuses on collections, cash applications, and providing compassionate, high-quality customer service to families, insurance providers, and internal teams./ppCompensation: $24 - $27 per hour/ppJob Type: Full-Time/ppLocation: Houston Support Center 3040 Post Oak Blvd Houston, TX 77056/ph3Key Responsibilities/h3ulliAccurately post customer payments (cash, check, ACH, credit card, online, lockbox)./liliReconcile daily deposits and ensure proper GL posting across multiple locations./liliIdentify and resolve unapplied cash, short payments, and misapplied transactions./liliProcess refunds and adjustments in accordance with company policy./liliMaintain accurate documentation supporting all payment activity./liliMonitor aging reports for all locations and follow up on delinquent accounts./liliConduct outbound collection calls with professionalism, empathy, and clarity./liliNegotiate payment arrangements and maintain accurate payment plan documentation./liliEscalate high-risk or severely past-due accounts as appropriate./liliAssist with bad debt analysis, write-off recommendations, and month-end reporting./liliServe as the primary point of contact for families with billing questions./liliExplain invoices, payment terms, and financing options clearly and compassionately./liliWork closely with funeral directors and location managers to resolve discrepancies./liliHandle sensitive information with confidentiality and professionalism./liliTrack claim status to reduce delays and ensure timely payment posting./liliPrepare AR reports including aging summaries, cash receipts, and unapplied cash analysis./liliSupport monthly close activities, including reconciliations and schedules./liliAdhere to internal controls, company policies, and confidentiality standards./liliIdentify opportunities for process improvement across collections and cash posting functions./liliAssist with internal and external audits as needed./li/ulh3Qualifications/h3ulliHigh school diploma or GED required; associate or bachelors degree preferred./liliMUST speak Spanish (Bilingual) Required/lili24 years of accounts receivable, cash applications, and/or collections experience./liliExperience supporting multi-location or multi-entity operations is a plus./liliProficiency with accounting/ERP systems/liliStrong Excel skills including sorting, filtering, and basic formulas; pivot tables preferred./liliFamiliarity with merchant services, lockbox processing, and online payment platforms./liliStrong communication skills with the ability to convey financial information clearly./liliHigh level of accuracy, detail orientation, and follow-through./liliStrong organizational skills and ability to manage multiple priorities./liliCommitment to confidentiality, integrity, and professional conduct./li/ul/div