Director of Rooms

Director of Rooms

The Director of Rooms is a key member of the Executive Leadership Team at Auberge du Soleil, responsible for leading all aspects of the Rooms Division, including Guest Services and Housekeeping, while ensuring an exceptional, highly personalized guest experience reflective of Auberge du Soleil's Forbes Five-Star standards and distinctive spirit of Napa Valley hospitality.

This leader serves as the steward of the guest journey from pre-arrival through departure, ensuring each touchpoint feels intuitive, warm, anticipatory, and effortlessly executed. The Director of Rooms provides strategic and operational leadership to the Rooms teams, establishing clear standards, developing leaders, driving accountability, and ensuring seamless collaboration across the resort.

With a highly visible presence throughout the property, the Director of Rooms balances exceptional guest care with disciplined operational and financial performance. The role is responsible for rooms-related labor and expense management, productivity, quality assurance, room readiness, guest satisfaction, departmental planning, and the continued development of a high-performing Rooms organization.

Inspired by the highest levels of ultra-luxury hospitality, this position requires a leader who understands that exceptional service is often defined by what happens quietly behind the scenes: thoughtful preparation, attention to detail, genuine recognition, discretion, and anticipating a guest's needs before they are expressed.

Key responsibilities include:

• Provide strategic and operational leadership for all Rooms Division functions, including Guest Services and Housekeeping.
• Serve as an active member of the Executive Leadership Team, contributing to resort-wide strategy, operational planning, financial performance, and culture.
• Establish clear departmental priorities, performance expectations, service standards, and accountability across the Rooms Division.
• Maintain a highly visible leadership presence throughout the resort, regularly engaging with guests and team members and observing the operation firsthand.
• Ensure Rooms leadership maintains consistent management coverage appropriate to occupancy, arrivals, departures, VIP activity, and overall resort business levels.
• Develop short- and long-term departmental strategies that support Auberge du Soleil's positioning as one of the world's leading luxury resorts.
• Act as Manager on Duty and provide senior operational leadership as needed.

The rate for this position is $130,000.00-$150,000.00/annually. This is the pay rate for this position that Auberge du Soleil reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

Qualification:

• Minimum of 5–7 years of progressive Rooms leadership experience, with significant leadership experience in a luxury hotel or resort environment.
• Previous experience as a Director of Rooms, Assistant Director of Rooms, Director of Front Office, Director of Housekeeping, or comparable senior Rooms leadership role strongly preferred.
• Demonstrated experience overseeing multiple Rooms disciplines; experience with both Guest Services/Front Office and Housekeeping strongly preferred.
• Experience within a Forbes Five-Star, Michelin Key, or comparable ultra-luxury environment is highly desirable.
• Strong financial acumen with demonstrated experience managing departmental budgets, forecasts, labor, productivity, and controllable expenses.
• Deep understanding of luxury service delivery, guest recovery, quality assurance, room operations, and personalized guest recognition.
• Proven ability to develop leaders, build high-performing teams, and successfully lead through change.
• Strong knowledge of hotel operating systems, property management systems, guest preference systems, and Rooms-related technology.
• Exceptional communication, interpersonal, organizational, and problem-solving skills.
• Ability to exercise discretion, sound judgment, and composure when managing highly sensitive guest or employee matters.
• Ability to work a flexible schedule including evenings, weekends, holidays, and periods of high resort demand.
• Previous experience with systems such as: Opera, Abra, Alice, SMS, WAY