Operations Manager

Job Description

Job Description

To perform the job successfully, an individual should demonstrate the following competencies:

• Intellectual, Analytical - Designs workflows and procedures; Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes skillfully; Develops alternative solutions; Works well in group problem-solving situations.

• Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Interpersonal Internal and External Customer Service - Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations. Leadership

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve leadership skills.

• Create a work environment that is respectful of diversity, minimizes turnover and cultivates a culture of leadership development. Organizational

• Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and competition and adapts strategy to changing conditions. Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures.

• Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.

• Safety and Security – All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Compensation:

$45,000 - $55,000

Responsibilities:

• Core duties and responsibilities include the following. Other duties may be assigned.

• Recruit, train, mentor and supervise staff

• Manage budgets and maximize revenues

• Maintain statistical and financial records

• Plan maintenance work, events and room bookings

• Handle customer complaints and queries

• Promote and market the business

• Ensure compliance with health and safety legislation and licensing laws

• Meet daily with each department in the department’s primary work area to check in with team members within different divisions of the property

• Perform administrative duties in the office such as payroll, bank deposits, and follow up on operational checklists and safety training

• Facilitate a staff training meeting with team members as appropriate to maintain an exceptional service level for guests and within the team

• Inspect guest rooms and "back of house" areas to ensure brand and company standards are being met

• Walk/be present on property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success

Qualifications:

• Directly supervises employees in the Front Desk, Maintenance, Housekeeping, Laundry, and Breakfast Department.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!