Site Reliability Engineering Manager

Site Reliability Engineering Manager MIDWEST IL - CHICAGO

The Performance Engineering practice within Technology is focused on optimizing the performance and scalability of enterprise applications through the combination of testing, diagnostics & monitoring, performance analytics, and business optimization. As a Site Reliability Engineering Manager, some of your key responsibilities may include defining the strategy for enabling performance diagnostics and monitoring through the use of an Application Performance Management (APM) tool, other monitoring tools, and diagnostic techniques. You will also identify, evaluate, and recommend monitoring tools and diagnostic techniques relevant to the application architecture. Additionally, you will interact with client and/or development, operations, and infrastructure resources to recommend solutions to remediate performance issues. Participating in re-architecture, redesign, and refactoring decisions to satisfy performance requirements is also part of your role. You will develop dashboards and reports to provide ongoing visibility into the performance of client applications.

Qualifications Basic Qualifications: 7 years hands-on design/development/engineering experience (e.g. Java,.Net, etc.), 1 year hands-on experience performance monitoring & diagnostic tools (e.g. AppDynamics, Dynatrace, New Relic, CA APM (previously Wily Introscope), etc.), minimum of 2 years of Team Lead experience leading a team with experience in Project Planning, Estimating or Project Management. Bachelor's degree or equivalent (minimum 12 years work experience). If Associate's Degree, must have equivalent minimum 6 years work experience.

Preferred Qualifications: Previous Consulting experience, experience with Agile and DevOps, experience with logging solutions, including ELK and Splunk, experience with open source monitoring and visualization systems and tools, i.e. Prometheus (monitoring + tracing), Grafana/Kibana (dashboards), Zipkin (distributed tracing), etc., experience with stream-processing open source frameworks/systems, i.e. Kafka, Spark, etc. Knowledge of defining and monitoring system quality measures, including SLO and SLA, understanding or exposure to Chaos Engineering Tools (Chaos Toolkit, Gremlin, Simian Army, Etc.), experience with distributed computing, Web Services, SOA, and JEE design concepts, experience delivering software designed for high concurrency, scalability, or availability, hands-on experience collecting performance data, analyzing, troubleshooting, and tuning, experience with different flavors of Linux, i.e. RedHat, Ubuntu, CentOS, etc. Built tooling to improve reliability of systems, automated remediation of issues, or improve scalability, systems often need to be reconfigured, so you should have experience with a configuration management system like Puppet, Chef or Salt. Experience with usage of common application protocols and messages (e.g. TCP/IP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ), exposure to Cloud, SaaS, and virtualization concepts and performance concerns, exposure to application threading and concurrency concerns, working knowledge of operating system design, processes, and threading model, ability to work in other languages such as JavaScript, Ruby, PHP, Perl, Python, PowerShell, and Linux shell scripting, experience with Amazon Web Services, experience with Containers (kubernetes & docker).